Reviews of Cleo for Families

By: Cleo Labs, Inc

List of user reviews and ratings for Cleo for Families

Total ratings

3.46 (Rating count: 85)

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Review summary

Users highly value the expert support and resources provided by Cleo for Families, praising the compassionate guides and convenient sessions. However, the app suffers from significant issues like frequent crashes, slow performance, problematic account creation, and poor messaging and video functionality. These technical problems detract from the overall positive experience and usability, causing frustration despite the high quality of the service offered.

Pros

The app offers excellent support with compassionate, knowledgeable guides who provide helpful resources for families and new parents.
The service through the app is considered a valuable and convenient employee benefit, offering expert sessions on breastfeeding, child development, and postpartum support.
Users appreciate having direct access to dedicated midwives and specialists, such as lactation consultants, through scheduling calls and virtual sessions.
The content and resources available through the app are informative, making parenting easier and providing reassurance during pregnancy and early parenthood.

Cons

The app frequently crashes, especially when using the messaging feature or switching between apps, severely impacting usability.
Performance issues such as slow loading times, lagging, stuttering, and delayed typing responses make the app frustrating to use.
Users experience glitches during account creation and registration, including invalid postal code errors and being stuck in loops that prevent completing sign-up.
The messaging interface is poor, with long messages hard to read on phones, message cuts when replying, and hidden previous conversations.
Video webinar functionality is limited on Android with lack of fullscreen and casting options, making it hard to view content properly.

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User Reviews

Recent rating average: 1.80

All time rating average: 3.46

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25% (5)

Date	Author	Comment
2024-10-09	Al*****	Great resource, but the app has entirely too many glitches and bugs.
Great resource, but the app has entirely too many glitches and bugs.
2024-03-06	Ap*****	I can't finish creating my account. I added information about who I care for, click 'yes I'm ...' half the button is cut off, then I'm taken to a blank screen with a back button at the top and a 'ok, got it!' button at the bottom. Both buttons take me back to the Who I Care For page. I'm in a hell loop.
I can't finish creating my account. I added information about who I care for, click 'yes I'm ...' half the button is cut off, then I'm taken to a blank screen with a back button at the top and a 'ok, got it!' button at the bottom. Both buttons take me back to the Who I Care For page. I'm in a hell loop.
2023-07-29	Fr*****	Webinar videos not working well (google pixel 6 - android 13 - july update). Not sure if it is Android or the Pixel but there are no controls on the video to go fullscreen or cast to another device, just the seek bar, volume and play/pause. So you have to watch them in a tiny window and it is almost impossible to read the slides presented. I installed the app on an iphone 11 (IOS 16.6) and it works fine, there are controls to go fullscreen and cast.
Webinar videos not working well (google pixel 6 - android 13 - july update). Not sure if it is Android or the Pixel but there are no controls on the video to go fullscreen or cast to another device, just the seek bar, volume and play/pause. So you have to watch them in a tiny window and it is almost impossible to read the slides presented. I installed the app on an iphone 11 (IOS 16.6) and it works fine, there are controls to go fullscreen and cast.
2023-03-14	Ts*****	The app hides previous conversation and if you reply you won't see full message you replying,the message get cut the more you type.
The app hides previous conversation and if you reply you won't see full message you replying,the message get cut the more you type.
2023-01-28	Fl*****	The app is lagging and stuttering horribly for long threads. I actually would like to chat with my guide more often, but using the app due it's poor performance is such a chore, that i often don't bother. At one time i found myself composing messages on a notepad and posting it into Cleo, because the composer in the Cleo app is so slow and there is a huge typing delay for every character. If you want ppl to use this app, fix these obvious performance issues.
The app is lagging and stuttering horribly for long threads. I actually would like to chat with my guide more often, but using the app due it's poor performance is such a chore, that i often don't bother. At one time i found myself composing messages on a notepad and posting it into Cleo, because the composer in the Cleo app is so slow and there is a huge typing delay for every character. If you want ppl to use this app, fix these obvious performance issues.
2022-11-23	Ca*****	This app is a nightmare to use!! The service is great that is why I continue to use it. Otherwise I would have deleted it already
This app is a nightmare to use!! The service is great that is why I continue to use it. Otherwise I would have deleted it already
2022-11-19	Ki*****	I can't even get passed the registration page where I need to put in a postal code. No matter what I put in it tells me it's invalid. So I can't even sign up. Hopefully you see this and fix it
I can't even get passed the registration page where I need to put in a postal code. No matter what I put in it tells me it's invalid. So I can't even sign up. Hopefully you see this and fix it
2022-06-16	In*****	Great service but the app needs improvement. It feels as if almost every time i am trying to open the app it needs an update. Busy parents won't remember to open the app again and thus messages get forgotten. Also the guides tend to send long texts with info and the format to read these is so exhausting
Great service but the app needs improvement. It feels as if almost every time i am trying to open the app it needs an update. Busy parents won't remember to open the app again and thus messages get forgotten. Also the guides tend to send long texts with info and the format to read these is so exhausting
2022-05-26	Le*****	Such an incredible work benefit. My guide is so compassionate, helpful & resourceful. Really appreciate Cleo.
Such an incredible work benefit. My guide is so compassionate, helpful & resourceful. Really appreciate Cleo.
2022-05-17	J.*****	It says my version of the app has expired but I just installed it. The button to update just takes me back here.
It says my version of the app has expired but I just installed it. The button to update just takes me back here.