Reviews of Loop11 User Testing

By: Loop 11 App

List of user reviews and ratings for Loop11 User Testing

Total ratings

2.27 (Rating count: 144)

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Review summary

Many users experience significant problems with the Loop11 User Testing app including frequent crashes, slow performance, and errors preventing task completion. A common complaint is not receiving payment after completing surveys. Authentication and URL issues further hinder usability. Customer support appears unresponsive, leaving users dissatisfied. While there are very few positive mentions, the overall user reviews highlight major functional and reliability problems.

Pros

Cons

App frequently crashes during surveys or tests, leading to lost progress and frustration.
Users report not receiving payments after completing surveys or studies.
App has performance issues such as slow loading times and freezing at certain steps.
Errors with authentication and URL handling prevent users from accessing or completing tasks.
Poor customer support with lack of response to user complaints, particularly about payment and technical issues.

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User Reviews

Recent rating average: 1.00

All time rating average: 2.27

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90% (18)

Date	Author	Comment
2024-02-12	ga*****	completed a one hour study, and still did not get paid ,worst experience, do not waste time here.
completed a one hour study, and still did not get paid ,worst experience, do not waste time here.
2023-12-13	G.*****	Installed for a survey. Did not work and kept giving errors. Waste of my time
Installed for a survey. Did not work and kept giving errors. Waste of my time
2023-09-19	- *****	Not working at all. If your website as a basic authentification, it doesn't even ask for login password.
Not working at all. If your website as a basic authentification, it doesn't even ask for login password.
2023-08-23	In*****	I came from Prolific...and all the tasks I was assigned were downright impossible to start, because of Google detecting unusual activity, and after doing the captcha, it stated that the URL / Index was not on their server. One of the very few studies I had to return due to it being broken.
I came from Prolific...and all the tasks I was assigned were downright impossible to start, because of Google detecting unusual activity, and after doing the captcha, it stated that the URL / Index was not on their server. One of the very few studies I had to return due to it being broken.
2023-04-05	ke*****	Forced me to install it to complete a survey , then was extremely troublesome then didn't pay me.
Forced me to install it to complete a survey , then was extremely troublesome then didn't pay me.
2021-12-30	Lo*****	I have been using this app to do surveys for costomer journey 360 and I have been done 44 surveys and the study was supposed to end after 180 days and still I have tried contacting them and not a email back or a phone call or anything. Be aware that this is a total waste of time. DO NOT DOWNLOAD.
I have been using this app to do surveys for costomer journey 360 and I have been done 44 surveys and the study was supposed to end after 180 days and still I have tried contacting them and not a email back or a phone call or anything. Be aware that this is a total waste of time. DO NOT DOWNLOAD.
2021-10-15	M *****	Bad experience - audio issues and not working on mobile - chrome app marginally better but no audio
Bad experience - audio issues and not working on mobile - chrome app marginally better but no audio
2021-08-18	Sm*****	Installed it to complete a survey, what a waste of time. The url is incomplete.
Installed it to complete a survey, what a waste of time. The url is incomplete.
2021-05-10	sh*****	OMG I installed this for a study for a big corp. I don't think they know how dreadful it is. They will now. Incredible time waiting between screens. Crashing. Slow slow slow. I always try to be constructive. There is no positives for this. I'm amazed it's being used by any company. Avoid at all costs
OMG I installed this for a study for a big corp. I don't think they know how dreadful it is. They will now. Incredible time waiting between screens. Crashing. Slow slow slow. I always try to be constructive. There is no positives for this. I'm amazed it's being used by any company. Avoid at all costs
2021-03-26	Sc*****	Followed all the steps, filled out the survey, just as it was at the final stage of submitting it for me payment it "crashed" 3 times in a row at the same point, seems to be a common problem with this. STAY CLEAR DO NOT DOWNLOAD.
Followed all the steps, filled out the survey, just as it was at the final stage of submitting it for me payment it "crashed" 3 times in a row at the same point, seems to be a common problem with this. STAY CLEAR DO NOT DOWNLOAD.