Reviews of Logbook Pro Flight Log

By: NC Software, Inc. App

List of user reviews and ratings for Logbook Pro Flight Log

Total ratings

4.58 (Rating count: 494)

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Review summary

Users appreciate Logbook Pro Flight Log for its user-friendly interface and reliable log-keeping features over many years. However, common complaints include frequent app crashes on Android, poor customer support, expensive multiple subscriptions, syncing problems between PC and mobile versions, and a lack of recent updates or improvements, leading some users to seek alternative solutions.

Pros

App is user-friendly and makes keeping the logbook up to date easy.
Has been a reliable and great pilot logbook product for many years for some users.
Allows entry and sync of flying hours and flight logs between Android and PC.
Provides detailed reports on logged flight time.
Includes features like airport maps and certification records (even if access might be limited).

Cons

App frequently crashes on Android devices, sometimes multiple times before use.
Customer service and technical support are reported as poor or unresponsive.
The app requires separate subscriptions/payments for mobile, PC version, and cloud backup, making it expensive.
Syncing issues exist between PC and Android versions, with some users unable to properly access or update logbooks across platforms.
The app lacks feature updates and improvements, with outdated elements such as the 8710 form and no recent updates in years.

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User Reviews

Recent rating average: 3.10

All time rating average: 4.58

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26% (5)

Date	Author	Comment
2024-02-27	De*****	Cant access my flight history with an expired app?!
Cant access my flight history with an expired app?!
2024-02-07	TH*****	There is almost no customer service. When the program works it's great. When it doesn't you are SOL.
There is almost no customer service. When the program works it's great. When it doesn't you are SOL.
2023-10-01	Al*****	works well but should be cheaper
works well but should be cheaper
2023-04-02	An*****	Tried multiple tech support emails. It will not sync between PC and Android. The PC app is very cluttered and overly complicated!
Tried multiple tech support emails. It will not sync between PC and Android. The PC app is very cluttered and overly complicated!
2023-02-14	B *****	GREAT PILOT LOGBOOK PRODUCT. I have been satisfied for almost 20 years
GREAT PILOT LOGBOOK PRODUCT. I have been satisfied for almost 20 years
2022-08-02	Se*****	How you go and charge extra just to see a map of airports you have been to?
How you go and charge extra just to see a map of airports you have been to?
2022-07-08	Da*****	Sorry. I had high hope as an old time pen and paper kind of guy. I cant evaluate the program because it crashes 15 seconds after starting the program. I cant be the only person with this issue. I'm running the program on an android phone.
Sorry. I had high hope as an old time pen and paper kind of guy. I cant evaluate the program because it crashes 15 seconds after starting the program. I cant be the only person with this issue. I'm running the program on an android phone.
2022-06-03	Ma*****	absolutely love this app. Very user friendly and makes keeping logbook up to date super easy.
absolutely love this app. Very user friendly and makes keeping logbook up to date super easy.
2022-05-30	Da*****	Easy to use and modify to record your flying hours.
Easy to use and modify to record your flying hours.
2022-02-09	m *****	Logbook Pro worked great for me for YEARS. I am a Capt for a major airline and used Logbook Pro since they started. After a decade or so I found I was unable to open my logbook on a new computer. I decided to purchase the new version of Logbook Pro, $80. It downloaded, but I still couldn't open my original logbook except for the preview look (i.e. just the first few pages). I emailed back and forth with the company, first they didn't believe I actually paid for the software. When I emailed them the receipt they said it was a problem with my credit card, they never receive payment. My credit card company (Citi bank) assured me that they paid them. Long story short, I disputed and then cancelled my credit card charge. So all my Logbook records saved on Logbook Pro are lost. I still have the data file but am unable to open the files. That is how the Logbook Pro founder treats his customers. Great program, terrible support. Now the "founder" makes a post that this NEVER happened. Not only did it happen but I've emailed the founder 8FEB22 and included the 20+ emails we've traded back and forth to jog his memory. He's not being truthful.
Logbook Pro worked great for me for YEARS. I am a Capt for a major airline and used Logbook Pro since they started. After a decade or so I found I was unable to open my logbook on a new computer. I decided to purchase the new version of Logbook Pro, $80. It downloaded, but I still couldn't open my original logbook except for the preview look (i.e. just the first few pages). I emailed back and forth with the company, first they didn't believe I actually paid for the software. When I emailed them the receipt they said it was a problem with my credit card, they never receive payment. My credit card company (Citi bank) assured me that they paid them. Long story short, I disputed and then cancelled my credit card charge. So all my Logbook records saved on Logbook Pro are lost. I still have the data file but am unable to open the files. That is how the Logbook Pro founder treats his customers. Great program, terrible support. Now the "founder" makes a post that this NEVER happened. Not only did it happen but I've emailed the founder 8FEB22 and included the 20+ emails we've traded back and forth to jog his memory. He's not being truthful.