Reviews of RemoteLock

By: RemoteLock Engineering

List of user reviews and ratings for RemoteLock

Total ratings

2.81 (Rating count: 110)

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Review summary

Pros

When it works, it's beneficial for opening and closing doors remotely.
User management is improved in the new version.
Website functionality is reported to be good.

Cons

App frequently crashes or fails to open.
Slow performance compared to the web version.
Poor customer support response times.
Difficult installation and setup process.
Inability to manage users effectively within the app.

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User Reviews

Recent rating average: 1.40

All time rating average: 2.81

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Date	Author	Rating	Comment
2024-08-26	An*****		Sadly this so titled "Admin" app doesn't administer at all. You are directed to their Web page instead. Also the information unhelpfully displays "upcoming" instead of a date and time. You cannot order it in customer or date order so there is very little you can do practically with this app, apart from open and close a door remotely. All I want to see is a list in date order with time start (and end), customer name and code and also without having to click into each record to see the detail.
Sadly this so titled "Admin" app doesn't administer at all. You are directed to their Web page instead. Also the information unhelpfully displays "upcoming" instead of a date and time. You cannot order it in customer or date order so there is very little you can do practically with this app, apart from open and close a door remotely. All I want to see is a list in date order with time start (and end), customer name and code and also without having to click into each record to see the detail.
2023-08-06	St*****		When it works, and you understand that the locks and mobile app do not update in real-time (you have to push an action through the app and then press the lock button on the lock a few minutes later to sync the device to take the new action), then it's fine. Overall it's good once it's setup. The problem is that if locks are an integral component of your business,, then you're pretty much screwed because there's no after hours or weekend support when their servers fail.
When it works, and you understand that the locks and mobile app do not update in real-time (you have to push an action through the app and then press the lock button on the lock a few minutes later to sync the device to take the new action), then it's fine. Overall it's good once it's setup. The problem is that if locks are an integral component of your business,, then you're pretty much screwed because there's no after hours or weekend support when their servers fail.

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