Reviews of acasa - manage bills

By: Goodlord

List of user reviews and ratings for acasa - manage bills

Total ratings

4.46 (Rating count: 725)

Review summary

Users appreciate the app's ability to centralize bill management and simplify expense sharing among housemates or couples. However, many report poor customer service, billing errors, and technical issues that cause stress and distrust. The app's limitations in functionality, such as difficulty adding services and manual calculations, detract from the user experience. Ongoing refund and communication problems further damage user confidence, preventing the app from meeting expectations despite its useful concept.

Pros

Helps to keep all bills in one place for easy management.
Useful for splitting expenses among housemates, partners, or roommates.
Simplifies tracking shared household costs and reducing uncomfortable financial discussions.
Customer service, when responsive, can solve issues promptly (though this appears inconsistent).
App interface is modern and sleek, making it generally user-friendly for tracking expenses.

Cons

Customer service is often unresponsive, ignoring messages and making cancellations difficult.
Frequent billing errors including overcharging, double charges, and incorrect billing leading to stress and confusion.
App functionality limitations such as inability to add existing services, poor explanation of features, and lack of automated calculations for shared expenses.
Problems with refunds and unresolved financial issues lasting months without proper resolution.
Technical issues like inability to reset passwords, login problems, and unresponsive 'contact support' features, causing user frustration.

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User Reviews

Recent rating average: 2.10

All time rating average: 4.46

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43% (12)

Date	Author	Comment
2024-10-05	Ed*****	Customer service don't answer your questions and ignore you when you want to cancel the service. Had to set up broadband with alternate provider and they charge almost double what your bills would normally cost. Avoid.
Customer service don't answer your questions and ignore you when you want to cancel the service. Had to set up broadband with alternate provider and they charge almost double what your bills would normally cost. Avoid.
2023-10-16	Sy*****	Really awful customer service. I've been told that my services weren't counted properly and they will reach out to sort it out with supplier. Its already been 2 months. The messages I've sent are left on 'seen'. I've been overcharged highly - almost double the amount we should be normally paying, and ignored since day one. Really awful app, I have to look into citizen advice now to sort it out. Do not recommend at all. A lot of stress and anxiety.
Really awful customer service. I've been told that my services weren't counted properly and they will reach out to sort it out with supplier. Its already been 2 months. The messages I've sent are left on 'seen'. I've been overcharged highly - almost double the amount we should be normally paying, and ignored since day one. Really awful app, I have to look into citizen advice now to sort it out. Do not recommend at all. A lot of stress and anxiety.