Reviews of Loadsmart Loads

By: Ron.By App

List of user reviews and ratings for Loadsmart Loads

Total ratings

3.51 (Rating count: 148)

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Review summary

Loadsmart Loads app offers a user-friendly interface with integrated features beneficial for truckers, such as easy load viewing, booking, and documentation management. However, users face significant issues including problems with account creation, sign-up, and password reset processes. Customer service is often unresponsive, especially regarding cancellations and TONU approvals. The app lacks effective bid negotiation features, and recent updates have caused functionality problems with location searching on some devices. Despite these challenges, some users praise the app's convenience and improved visibility after updates.

Pros

User-friendly interface and easy viewing of upcoming loads.
Integration of various features helping truckers manage loads and documentation efficiently.
Good customer support experience in some cases, facilitating verification and load finding.
Ability to book loads and bid anytime without needing phone calls.
Improved visibility with recent updates.

Cons

Major issues with account creation and sign-up processes, including app freezing and inability to register.
Password reset functionality does not work properly; reset emails are not received.
Poor customer service response for issues like TONU (Truck Order Not Used) approvals and cancellations.
Limited load bidding options; lack of counteroffer or bid negotiation functionality.
Location search and finding features malfunctioning after recent updates, especially on certain devices.

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User Reviews

Recent rating average: 2.40

All time rating average: 3.51

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46% (22)

Date	Author	Comment
2025-10-14	Ja*****	This app is garbage, loaded with bloatware and uses a large amount of data to do nothing except slow down your phone.
This app is garbage, loaded with bloatware and uses a large amount of data to do nothing except slow down your phone.
2025-06-02	Ch*****	can't update carrier information
can't update carrier information
2025-06-02	An*****	Experience was great guard was nice and shipping was also and very quick to unload
Experience was great guard was nice and shipping was also and very quick to unload
2025-01-23	Ma*****	Is this app still active in 2025? Haven't seen a load on here in months
Is this app still active in 2025? Haven't seen a load on here in months
2024-05-08	To*****	Very easy to use, prompt and effective.
Very easy to use, prompt and effective.
2024-04-22	Da*****	Just downloaded it and quickly uninstalled it. Did not even give me a option to create a account.
Just downloaded it and quickly uninstalled it. Did not even give me a option to create a account.
2024-03-22	Il*****	Stupid APP
Stupid APP
2023-12-07	Sa*****	It's ok
It's ok
2023-11-03	Ed*****	Garbage! This thing keeps sending me messages a day after I delivered my load
Garbage! This thing keeps sending me messages a day after I delivered my load
2023-05-03	ma*****	ca,nt login
ca,nt login