Reviews of Salestrail – Sync Calls & Recs

By: Liid Oy

List of user reviews and ratings for Salestrail – Sync Calls & Recs

Total ratings

3.72 (Rating count: 273)

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Review summary

Multiple users report that Salestrail offers useful Salesforce integration, call logging, and convenient features like speech-to-text and automatic tracking. The app is generally user-friendly with responsive customer support. However, many users face severe stability and performance problems including crashes, call logging failures, and phone heating. Users also complain about poor support for unsubscribing and bugs in syncing and notifications. Overall, while the app has valuable features, its reliability and usability issues significantly impact the experience.

Pros

User-friendly interface that helps track data effectively.
Good integration with Salesforce for logging calls and caller ID.
Automatic activity tracking and speech-to-text features for meeting notes.
Quick and responsive customer support, notably from support team members.
Good for creating leads and contacts on the go and efficient call logging compared to other apps.

Cons

App frequently crashes and stops running in the background, requiring reinstallations.
Inconsistent and incomplete call logging, sometimes calls are not recorded at all.
Performance issues causing phone overheating, battery drain, and lagging.
Difficulties in unsubscribing and poor customer service responsiveness.
Buggy features such as notification taps not working properly and issues syncing contacts and emails.

User Reviews

Recent rating average: 2.10

All time rating average: 3.72

5 star

500% (10)

Date	Author	Comment
2024-07-20	Ca*****	No set up of account feature, Just asks for email and says need to sign up, but no sign up feature available
No set up of account feature, Just asks for email and says need to sign up, but no sign up feature available
2023-07-02	Kl*****	App is crushing all the time, However it should work in the background. Sometimes you realise that it has stopped working only after several days.
App is crushing all the time, However it should work in the background. Sometimes you realise that it has stopped working only after several days.