Reviews of Salestrail – Sync Calls & Recs

By: Liid Oy App

List of user reviews and ratings for Salestrail – Sync Calls & Recs

Total ratings

3.72 (Rating count: 274)

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Review summary

Multiple users report that Salestrail offers useful Salesforce integration, call logging, and convenient features like speech-to-text and automatic tracking. The app is generally user-friendly with responsive customer support. However, many users face severe stability and performance problems including crashes, call logging failures, and phone heating. Users also complain about poor support for unsubscribing and bugs in syncing and notifications. Overall, while the app has valuable features, its reliability and usability issues significantly impact the experience.

Pros

User-friendly interface that helps track data effectively.
Good integration with Salesforce for logging calls and caller ID.
Automatic activity tracking and speech-to-text features for meeting notes.
Quick and responsive customer support, notably from support team members.
Good for creating leads and contacts on the go and efficient call logging compared to other apps.

Cons

App frequently crashes and stops running in the background, requiring reinstallations.
Inconsistent and incomplete call logging, sometimes calls are not recorded at all.
Performance issues causing phone overheating, battery drain, and lagging.
Difficulties in unsubscribing and poor customer service responsiveness.
Buggy features such as notification taps not working properly and issues syncing contacts and emails.

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User Reviews

Recent rating average: 2.10

All time rating average: 3.72

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50% (10)

Date	Author	Comment
2024-07-20	Ca*****	No set up of account feature, Just asks for email and says need to sign up, but no sign up feature available
No set up of account feature, Just asks for email and says need to sign up, but no sign up feature available
2023-07-02	Kl*****	App is crushing all the time, However it should work in the background. Sometimes you realise that it has stopped working only after several days.
App is crushing all the time, However it should work in the background. Sometimes you realise that it has stopped working only after several days.
2023-02-08	Zs*****	The only reason I tried it: they promised call recording high quality. Well, it's not. I don't even understand why a voice call has to be recorded in an mp4 video file. I thought high quality would be flac or at least 320kb mp3. Tried all settings. There are much, much better applications than this.
The only reason I tried it: they promised call recording high quality. Well, it's not. I don't even understand why a voice call has to be recorded in an mp4 video file. I thought high quality would be flac or at least 320kb mp3. Tried all settings. There are much, much better applications than this.
2022-01-22	sh*****	While using this app , mobile will get very hot and more hanging issues after installing the app .. more headache
While using this app , mobile will get very hot and more hanging issues after installing the app .. more headache
2021-05-14	dh*****	Horrible, they get you to subscribe via credit card and make it impossible to unsubscribe...chats and emails going answered Also sales recorder does not work consistently
Horrible, they get you to subscribe via credit card and make it impossible to unsubscribe...chats and emails going answered Also sales recorder does not work consistently
2021-05-11	MA*****	Very poor, mobile gets heated up, this app lowers battery package and performance. Mobile started lagging after installing this application. Every positive comments about this applications are done by developerd and their marketing team. 😂😂 No user can give positive review about this application
Very poor, mobile gets heated up, this app lowers battery package and performance. Mobile started lagging after installing this application. Every positive comments about this applications are done by developerd and their marketing team. 😂😂 No user can give positive review about this application
2020-09-17	Af*****	Doesn't logs all the calls and stops running in the background once i minimize the app.
Doesn't logs all the calls and stops running in the background once i minimize the app.
2020-09-14	dh*****	This App couldn't be more bad. Have to unistall and re-install this app 3-4 times everyday. Just makes a simple task more difficult. Damn irritating. Usless App. Waste of your productive time working with this app.
This App couldn't be more bad. Have to unistall and re-install this app 3-4 times everyday. Just makes a simple task more difficult. Damn irritating. Usless App. Waste of your productive time working with this app.
2020-09-11	Pa*****	Love the app. Its very user friendly and helps a lot in keeping a track of the data.
Love the app. Its very user friendly and helps a lot in keeping a track of the data.
2020-09-11	Di*****	You don't have anything perfect but I am amazed with Thuy from the support team of Salesforce. Very quick response and fixed all issues that I was facing with Salestrial because of my handset, it's absolutely amazing👍👍👍👍😍
You don't have anything perfect but I am amazed with Thuy from the support team of Salesforce. Very quick response and fixed all issues that I was facing with Salestrial because of my handset, it's absolutely amazing👍👍👍👍😍