Reviews of LightInTheBox Online Shopping

By: Light In The Box Limited

List of user reviews and ratings for LightInTheBox Online Shopping

Total ratings

4.50 (Rating count: 301,798)

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Review summary

Overall, users praise LightInTheBox for stylish clothing, a user-friendly app, and responsive customer service, with frequent deals. The most recurring drawbacks are slow shipping and tracking/missing package problems, which some customers report despite CS resolving issues. While many reviews highlight true-to-size fits and positive compliments, experiences vary due to delivery delays and occasional order-tracking difficulties. The app generally receives favorable marks for ease of use, but performance issues and shipping delays remain the main recurring concerns among users.

Pros

Fashionable, good-quality clothes that many reviewers say look as advertised.
Helpful, responsive customer service that resolves issues.
App is easy to use with simple navigation and quick checkout.
Great deals and good value for money on clothing.
Items often fit true to size and receive compliments.

Cons

Long delivery times and slow shipping.
Issues with order tracking and occasional missing packages.

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User Reviews

Recent rating average: 3.00

All time rating average: 4.50

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16% (114)

Date	Author	Comment
2026-07-12	Da*****	Quality APP !... The Service from this Online Shopping is "FIVE STAR" ..... A Thank You to the TEAM at LightintheBox ; A Professional "JOB"👍
Quality APP !... The Service from this Online Shopping is "FIVE STAR" ..... A Thank You to the TEAM at LightintheBox ; A Professional "JOB"👍
2026-07-11	Ja*****	I'm old. Any issues I have been created by me! 🤪
I'm old. Any issues I have been created by me! 🤪
2026-07-10	Pa*****	excellent stuff at good prices but shipping to hawaii not cheap!
excellent stuff at good prices but shipping to hawaii not cheap!
2026-07-09	Gr*****	always very happy with my purchases. in
always very happy with my purchases. in
2026-07-09	Ly*****	Have some good buys
Have some good buys
2026-07-08	Pa*****	uncooperative. no customer service. unable to return if wrong size
uncooperative. no customer service. unable to return if wrong size
2026-07-08	Ch*****	Despite downloading app still.no easy way to contact them. only get pages of FAQ
Despite downloading app still.no easy way to contact them. only get pages of FAQ
2026-07-07	Mi*****	quality was terrible. 1x Shirt was described as all one colour inside and out and it wasn't. also the chest pocket is way smaller than in the illustration and loses the effect. Another shirt described as "satin finish" is just a cheap shiny polyester and obvious it is cheap polyester which would be embarrassingto wear. The trousers received: fabric is thin and see through. Everything in my order looks too cheap to wear out in public. Don't waste your money.
quality was terrible. 1x Shirt was described as all one colour inside and out and it wasn't. also the chest pocket is way smaller than in the illustration and loses the effect. Another shirt described as "satin finish" is just a cheap shiny polyester and obvious it is cheap polyester which would be embarrassingto wear. The trousers received: fabric is thin and see through. Everything in my order looks too cheap to wear out in public. Don't waste your money.
2026-07-06	De*****	Very frustrating to use this App. Very poor customer service!!!! Extremely difficult and confusing to return any items sent. Do not bother to order from this site, you will regret it in the end. I will never order from them in the future. they also send out several add notifications a day to bombard you that is quite annoying.
Very frustrating to use this App. Very poor customer service!!!! Extremely difficult and confusing to return any items sent. Do not bother to order from this site, you will regret it in the end. I will never order from them in the future. they also send out several add notifications a day to bombard you that is quite annoying.
2026-07-06	Mi*****	I like what I bought. but intirely too long for shipping. I forgot the items until the showed up way too late. probably will not buy anymore.
I like what I bought. but intirely too long for shipping. I forgot the items until the showed up way too late. probably will not buy anymore.