Smart Crm

Smart Bundle is a third-party call centre management application built for employees who handle outbound calling on behalf of organisations. It brings together contact management, call logging, follow-up scheduling and performance tracking into a single, easy-to-use tool — helping call centre staff work more efficiently and stay organised throughout their shift.

CONTACT MANAGEMENT
Import customer and prospect contact lists directly from Excel, CSV or PDF files, or scan a printed contact sheet using your camera. Review and edit extracted contacts before importing, and keep everything organised with status filters and a full call history per contact.

SMART CALLING
Dial contacts with a single tap or use the Sequential Calling feature to work through a list one by one without losing your place. A floating information card appears over the phone dialler during every call, displaying the contact's name and relevant details — so employees always have the right information to hand without switching away from the active call.

POST-CALL FEEDBACK
Log the outcome of every call in seconds — interested, callback, not interested, and more. Add product interest, remarks and schedule a follow-up before moving on to the next contact.

FOLLOW-UP REMINDERS
Never miss a scheduled callback. View all follow-ups on a calendar, receive exact-time notifications and launch calls directly from the reminder screen.

ANALYTICS DASHBOARD
Track daily performance with call statistics, outcome breakdowns and a visual pie chart — giving employees and supervisors a clear picture of productivity at a glance.