Reviews of UCOPAY+

By: UCO BANK

List of user reviews and ratings for UCOPAY+

Total ratings

3.67 (Rating count: 7,773)

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Review summary

UCOPAY+ Android app faces severe issues including frequent timeouts during account creation and KYC, document upload failures, money getting stuck in wallets without refunds, poor customer support, and disabled transaction features post updates. However, it provides fee-free transfers from credit cards to UCO bank accounts, appreciated by credit card users. Many users report frustration due to app crashes, inability to log in, and unresponsive customer service leading to negative overall experiences.

Pros

Allows adding money through credit card and transferring to UCO bank accounts without charges (noted positive for credit card users)

Cons

App frequently shows 'request timeout' errors during account creation and KYC processes
Unable to complete KYC due to document upload issues (camera/gallery permissions not working)
Money added to wallet often gets stuck or not reflected, with no proper refund or resolution
Lack of customer service response to issues and queries
Recent updates have disabled key functionalities like transferring money from wallet to bank account and bill payments

User Reviews

Recent rating average: 1.10

All time rating average: 3.67

5 star

1100% (22)

Date	Author	Comment
2025-01-27	SH*****	Very bad service when I create account its showing error but after some time the account was opened and I try to KYC details upload but its showing error request time out try again
Very bad service when I create account its showing error but after some time the account was opened and I try to KYC details upload but its showing error request time out try again
2025-01-08	Am*****	App is not working i create a saving account but when i proceed for video kyc sedule then showing error Request time out, please try again" i try last 1 month but do not work , i never seen like that banking app..and some devices not open anything camera & galary for document upload for video kyc sedule... After allow all permission then not working anything
App is not working i create a saving account but when i proceed for video kyc sedule then showing error Request time out, please try again" i try last 1 month but do not work , i never seen like that banking app..and some devices not open anything camera & galary for document upload for video kyc sedule... After allow all permission then not working anything