Reviews of JKB mPay Delight+

By: Jammu & Kashmir Bank

List of user reviews and ratings for JKB mPay Delight+

Total ratings

3.63 (Rating count: 19,469)

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Review summary

User reviews reveal widespread dissatisfaction with the JKB mPay Delight+ app due to frequent crashes, slowness, transaction failures, and poor customer support. Many users find it unreliable during critical moments, with issues in registration and constant re-verification. Despite containing expected features and occasional UI updates, the app's unstable performance and backend problems overshadow its benefits, leading to a consistently frustrating experience.

Pros

Some users find the app suitable for online payments, especially for students under 18.
The app includes all necessary features expected in a banking application.
Occasionally, users appreciate the bank's effort to upgrade the UI and systems.

Cons

The app is frequently slow and crashes often, causing frustration.
Multiple users report transaction failures and delays, especially with UPI payments.
Customer support is considered unhelpful or slow to respond to issues.
The app has frequent connectivity, server, and network problems making it unreliable.
Repeated verification, login issues, and problematic registration process frustrate users.

User Reviews

Recent rating average: 1.60

All time rating average: 3.63

5 star

2150% (43)

Date	Author	Comment
2025-02-02	Ta*****	Its so annoying i can't express how vex it feels whenever one try to use this application and yea for transfer purpose everytime it fails and its so time consuming it really causes embarrassment whenever one tries to pay money in a grocery shop or somewhere else and if that person is unable to make transfer , it really makes one to feel awkward as every one waits there it takes so time and probably doesn't work and fails the transaction .. i found it very worse in my opinion.
Its so annoying i can't express how vex it feels whenever one try to use this application and yea for transfer purpose everytime it fails and its so time consuming it really causes embarrassment whenever one tries to pay money in a grocery shop or somewhere else and if that person is unable to make transfer , it really makes one to feel awkward as every one waits there it takes so time and probably doesn't work and fails the transaction .. i found it very worse in my opinion.
2025-02-02	Sy*****	Dear J&K Bank Team, I am extremely disappointed with the performance of the J&K Bank mobile app. It frequently fails to function when needed the most, causing unnecessary delays and frustration. As a customer, I expect a reliable and efficient banking experience, but this app consistently wastes valuable time. Please address these issues urgently and improve the app’s reliability. Looking forward to your response.
Dear J&K Bank Team, I am extremely disappointed with the performance of the J&K Bank mobile app. It frequently fails to function when needed the most, causing unnecessary delays and frustration. As a customer, I expect a reliable and efficient banking experience, but this app consistently wastes valuable time. Please address these issues urgently and improve the app’s reliability. Looking forward to your response.