Reviews of 디지로카(롯데카드)

By: lottecard

List of user reviews and ratings for 디지로카(롯데카드)

Total ratings

2.38 (Rating count: 24,398)

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Review summary

Users report the app is feature-rich but plagued by major problems: no English support, slow performance, frequent authentication/phone‑verification failures, and compatibility/security restrictions on many devices. Reviews also criticize a cluttered, ad‑heavy interface and reliance on extra security apps, which together make the app hard to use for foreigners and on nonstandard devices.

Pros

Feature-rich / many integrated functions (payments, shopping, alerts)
Supports card-related operations (charging/loading cards) — worked previously for some users
Provides various promotional/notification features tied to the card ecosystem

Cons

No English language option — many non-Korean users cannot use the app
Slow, heavy and increasingly laggy interface; long loading times
Authentication and phone-number verification problems (SMS code failures, dual‑SIM selection, overseas/USIM issues)
Poor device compatibility and strict security checks (Android 12, Huawei/Honor, Xiaomi, unlocked devices errors)
Cluttered UI with excessive features/notifications and reliance on third‑party security apps

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User Reviews

Recent rating average: 1.40

All time rating average: 2.38

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142% (37)

Date	Author	Comment
2025-12-16	Al*****	After the update I no longer can even open the app, everything was working just fine before that. Please fix it.
After the update I no longer can even open the app, everything was working just fine before that. Please fix it.
2024-12-10	Ha*****	Stupid app. I'm unable to authenticate. After I input the 4 didits i received on my phone number, it proceeds and in the end, it says ' authentication failed'. Disappointed. As an non-korean, the app doesn't have the English option. Disappointed 😞
Stupid app. I'm unable to authenticate. After I input the 4 didits i received on my phone number, it proceeds and in the end, it says ' authentication failed'. Disappointed. As an non-korean, the app doesn't have the English option. Disappointed 😞
2024-11-16	Ma*****	It was working fine before but since a few days ago I am not able to charge any of my cards (KBPay). The app is totally useless now and I have to revert to charging my store-bought card with cash. Please fix whatever happened in the update, it must be the reason why because I've tried to charge over 15 times, in the same way as I always have, but the money doesn't get loaded and the transaction gets cancelled after a few minutes
It was working fine before but since a few days ago I am not able to charge any of my cards (KBPay). The app is totally useless now and I have to revert to charging my store-bought card with cash. Please fix whatever happened in the update, it must be the reason why because I've tried to charge over 15 times, in the same way as I always have, but the money doesn't get loaded and the transaction gets cancelled after a few minutes