Reviews of Intesa Sanpaolo Mobile

By: Intesa Sanpaolo SPA App

List of user reviews and ratings for Intesa Sanpaolo Mobile

Total ratings

4.46 (Rating count: 1,021,093)

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Review summary

Overall sentiment is mixed: many users praise the app, but recurring issues drag the experience down. The main negatives are performance and stability problems, especially around the investments section, which is heavy and has unusable charts. Updates help some users, yet forced updates and lack of support for older Android versions create additional friction. Some users also report occasional blocking during online payments due to loading.

Pros

Generally positive reception: many reviewers describe the app as good, nice, or excellent.
Updates are seen as improvements by some users.
Several reviewers consider it among the best banking apps or praise the service.

Cons

Performance and stability issues: significant slowness, heavy UI, and crashes, especially after changes to the investments section.
Investments section problems: heavy, confusing, and charts unusable after migration from Investo.
Forced updates and compatibility problems: app requires updates and does not work well on Android versions below 10.

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User Reviews

Recent rating average: 2.30

All time rating average: 4.46

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34% (90)

Date	Author	Comment
2026-08-16	Pa*****	design pessimo e problemi tecnici continui
design pessimo e problemi tecnici continui
2026-08-14	Sa*****	Bella
Bella
2026-08-13	Sa*****	Horrible absolutely everything is in Italian and when I try to log in it just kicks me out. You can't even change the language so it's just saying random stuff while kicking you out
Horrible absolutely everything is in Italian and when I try to log in it just kicks me out. You can't even change the language so it's just saying random stuff while kicking you out
2026-08-08	Al*****	This is the maximum score the bank deserves
This is the maximum score the bank deserves
2026-07-31	Ma*****	lenta, pesante, instabile, se non fossi costretto la disinstallerei subito
lenta, pesante, instabile, se non fossi costretto la disinstallerei subito
2026-07-22	ga*****	una delle app peggiori mai fatte, piena di bug, la metà delle volte non funziona come dovrebbe, e continuano ad aggiungere funzionalità e cambiare roba, rendendola sempre meno affidabile. Ed è cosi da anni e piu passa il tempo più peggiora
una delle app peggiori mai fatte, piena di bug, la metà delle volte non funziona come dovrebbe, e continuano ad aggiungere funzionalità e cambiare roba, rendendola sempre meno affidabile. Ed è cosi da anni e piu passa il tempo più peggiora
2026-07-19	Sh*****	Sir, my name is also the same. I have had an account with intesa Sanpaolo bank for 8 years. But I am not able to access it. I cannot check my balance. My account is not opening on mobile. Please solve this problem immediately. Thank you!
Sir, my name is also the same. I have had an account with intesa Sanpaolo bank for 8 years. But I am not able to access it. I cannot check my balance. My account is not opening on mobile. Please solve this problem immediately. Thank you!
2026-07-14	Da*****	Meglio
Meglio
2026-07-09	ga*****	there is in issue in the app run time. it is not fast in triggering in apis. developes look into it.
there is in issue in the app run time. it is not fast in triggering in apis. developes look into it.
2026-07-03	Al*****	i changed my phone now am trying to do a transfer they keep telling me to verify my phone all the options they gave me for the verification I have tried all to no avail the worst app o have have seen in italy I wanted to use the bank as where I can be recieving my salary but I am sorry I can't do it
i changed my phone now am trying to do a transfer they keep telling me to verify my phone all the options they gave me for the verification I have tried all to no avail the worst app o have have seen in italy I wanted to use the bank as where I can be recieving my salary but I am sorry I can't do it