Reviews of Latch

By: Latch, Inc. App

List of user reviews and ratings for Latch

Total ratings

4.26 (Rating count: 16,565)

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Review summary

User reviews largely describe the app as unreliable and slow, with doors failing to unlock and frequent sign-in/out problems. Many experience ongoing connectivity requirements (internet/Bluetooth) and NFC lag, leading to frustration and multiple retry attempts. A minority report good support and occasional positives, but overall sentiment is negative. Common requests include a favorites list and an Android widget to streamline access. The core value—smart entry—remains hampered by reliability and usability issues.

Pros

Some users report the app mostly works and can open doors when it functions.
Support is responsive and can fix issues quickly (e.g., password resets within minutes).
Positive interactions with staff when assistance is needed.

Cons

Unreliable, slow, buggy, and inconsistent door recognition, with many reviews noting failures to open doors.
Frequent sign-in/out problems and password resets, sometimes requiring multiple attempts to gain access.
Dependence on constant internet connectivity and Bluetooth; outages or poor connectivity can lock users out.
NFC issues and general lag affecting unlocking performance.
Lack of requested features like a favorites list or Android widget.

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User Reviews

Recent rating average: 1.40

All time rating average: 4.26

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67% (68)

Date	Author	Comment
2026-05-31	Ha*****	i cant uninstall it - weird ???
i cant uninstall it - weird ???
2026-05-29	Ma*****	App does not work good with Android, I either have to punch the code in or use master key.
App does not work good with Android, I either have to punch the code in or use master key.
2026-05-22	BR*****	password needs constant resetting. Ultimately not allowing me access to my apt or building .
password needs constant resetting. Ultimately not allowing me access to my apt or building .
2026-05-16	Sa*****	for some reason log me and my husband out and won't let us log back in
for some reason log me and my husband out and won't let us log back in
2026-05-13	Ev*****	It works so well. I love it, but I don't like that I need to switch to another app that has 3.6 ⭐️...it is super slow I prefer LATCH more.
It works so well. I love it, but I don't like that I need to switch to another app that has 3.6 ⭐️...it is super slow I prefer LATCH more.
2026-05-07	Gr*****	Concrete evidence for the saying "Not everything needs to be an App." I've got a Latch lock that no longer responds to the Latch application and this wouldn't be a g-d damn problem if my private equity firm landlord had gone with regular-degular keys
Concrete evidence for the saying "Not everything needs to be an App." I've got a Latch lock that no longer responds to the Latch application and this wouldn't be a g-d damn problem if my private equity firm landlord had gone with regular-degular keys
2026-05-06	Ja*****	I can't get in...LETMEIN!!!!!
I can't get in...LETMEIN!!!!!
2026-04-27	Ma*****	Garbage. Buggy. Slow. History doesn't work consistently to allow you to know which gate and when you unlocked it.
Garbage. Buggy. Slow. History doesn't work consistently to allow you to know which gate and when you unlocked it.
2026-04-16	Fr*****	Can't create widget for quick access on android, literally half of people have an android. also, the Bluetooth unlock isn’t working and you need to manually click every door.
Can't create widget for quick access on android, literally half of people have an android. also, the Bluetooth unlock isn’t working and you need to manually click every door.
2026-04-09	Po*****	how does door lock????
how does door lock????