Reviews of lastminute.com: holiday deals

By: BravoNext SA App

List of user reviews and ratings for lastminute.com: holiday deals

Total ratings

3.74 (Rating count: 22,269)

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Review summary

Overall, users praise lastminute.com for being easy to use, with competitive prices, strong customer service, and a wide range of options. However, recurring problems dampen the experience: the app can crash or fail to load logins/boarding passes; refunds after cancellations are slow or not issued promptly; and location-based search limitations prevent users from seeing options in their own city. Improvements in stability, refund processing, and search flexibility would enhance reliability and trust.

Pros

Easy to use and easy to book
Competitive pricing and offers
Helpful, responsive customer service (including chat and flight/date changes)
Wide range of options (hotels, hostels, etc.; suitable for families)

Cons

App crashes and login/boarding-pass errors hinder usage
Refunds after cancellations are slow or not issued promptly
Location/search limitations: cannot search from your city; results sometimes restricted to London

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User Reviews

Recent rating average: 2.60

All time rating average: 3.74

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50% (89)

Date	Author	Comment
2026-08-16	Sa*****	can't use code to get in my booking I've been trying for hours no help of anyone talking to a robots no good . really annoyed wish I'd never booked .
can't use code to get in my booking I've been trying for hours no help of anyone talking to a robots no good . really annoyed wish I'd never booked .
2026-08-09	As*****	such a phatic service. 2 days ago I book my ticket and they entered my gmail account name on my ticket in which my surname is different
such a phatic service. 2 days ago I book my ticket and they entered my gmail account name on my ticket in which my surname is different
2026-08-03	UK*****	Not bad once sorted, there's no option to add manage your trip, must use the original email address that was booked with.
Not bad once sorted, there's no option to add manage your trip, must use the original email address that was booked with.
2026-07-31	Sy*****	Just booked a solo trip to Turkey....it's actually TOO easy and I'm loving ❤️ it!
Just booked a solo trip to Turkey....it's actually TOO easy and I'm loving ❤️ it!
2026-07-30	I.*****	Nonsense - you set some filters, tap search ; it presents you some possible locations (presumably matching your criteria, otherwise it wouldn't really make sense, right ?) only when you tap certain of these locations it tells you there are “no results in that location, try to remove some filters“... are you kidding, why did you present that specific location if there are no possibilities matching the criteria there ? If that's a “marketing strategy“, it's NOT bright...
Nonsense - you set some filters, tap search ; it presents you some possible locations (presumably matching your criteria, otherwise it wouldn't really make sense, right ?) only when you tap certain of these locations it tells you there are “no results in that location, try to remove some filters“... are you kidding, why did you present that specific location if there are no possibilities matching the criteria there ? If that's a “marketing strategy“, it's NOT bright...
2026-07-26	Je*****	furchtbar
furchtbar
2026-07-25	Lo*****	easy to use and great offers.
easy to use and great offers.
2026-07-19	Ti*****	Shockingly Unreliable. Given that this is your only record of your trip details, boarding passes etc or shouldn't fall over more often than an upturned egg. Not impressed
Shockingly Unreliable. Given that this is your only record of your trip details, boarding passes etc or shouldn't fall over more often than an upturned egg. Not impressed
2026-07-18	Ho*****	it works better than klm App
it works better than klm App
2026-07-15	Ch*****	Impossible d'aller à Hong Kong sur last minutes... Gros bug... Essayez de sélectionner vol+hotel Hong Kong et dates flexibles. il ne trouve jamais rien. Il peut trouver des vols, mais pas en dates flexibles, il peut trouver des hôtels, mais pas les deux... Ça ne fonctionne pas non plus sur le site web...
Impossible d'aller à Hong Kong sur last minutes... Gros bug... Essayez de sélectionner vol+hotel Hong Kong et dates flexibles. il ne trouve jamais rien. Il peut trouver des vols, mais pas en dates flexibles, il peut trouver des hôtels, mais pas les deux... Ça ne fonctionne pas non plus sur le site web...