Reviews of lastminute.com: holiday deals

By: BravoNext SA App

List of user reviews and ratings for lastminute.com: holiday deals

Total ratings

3.71 (Rating count: 21,704)

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Review summary

Overall, users praise lastminute.com for being easy to use, with competitive prices, strong customer service, and a wide range of options. However, recurring problems dampen the experience: the app can crash or fail to load logins/boarding passes; refunds after cancellations are slow or not issued promptly; and location-based search limitations prevent users from seeing options in their own city. Improvements in stability, refund processing, and search flexibility would enhance reliability and trust.

Pros

Easy to use and easy to book
Competitive pricing and offers
Helpful, responsive customer service (including chat and flight/date changes)
Wide range of options (hotels, hostels, etc.; suitable for families)

Cons

App crashes and login/boarding-pass errors hinder usage
Refunds after cancellations are slow or not issued promptly
Location/search limitations: cannot search from your city; results sometimes restricted to London

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User Reviews

Recent rating average: 2.60

All time rating average: 3.71

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50% (86)

Date	Author	Comment
2026-07-19	Ti*****	Shockingly Unreliable. Given that this is your only record of your trip details, boarding passes etc or shouldn't fall over more often than an upturned egg. Not impressed
Shockingly Unreliable. Given that this is your only record of your trip details, boarding passes etc or shouldn't fall over more often than an upturned egg. Not impressed
2026-07-18	Ho*****	it works better than klm App
it works better than klm App
2026-07-15	Ch*****	Impossible d'aller à Hong Kong sur last minutes... Gros bug... Essayez de sélectionner vol+hotel Hong Kong et dates flexibles. il ne trouve jamais rien. Il peut trouver des vols, mais pas en dates flexibles, il peut trouver des hôtels, mais pas les deux... Ça ne fonctionne pas non plus sur le site web...
Impossible d'aller à Hong Kong sur last minutes... Gros bug... Essayez de sélectionner vol+hotel Hong Kong et dates flexibles. il ne trouve jamais rien. Il peut trouver des vols, mais pas en dates flexibles, il peut trouver des hôtels, mais pas les deux... Ça ne fonctionne pas non plus sur le site web...
2026-07-07	Fa*****	👍👌
👍👌
2026-07-04	sh*****	easy and convenient
easy and convenient
2026-06-29	Pa*****	Very bad experience booking flights. Won't touch them again.
Very bad experience booking flights. Won't touch them again.
2026-06-26	Ni*****	good
good
2026-06-22	Lo*****	map view crashes the app every single time. think I'll book elsewhere
map view crashes the app every single time. think I'll book elsewhere
2026-06-08	El*****	It's chat bot is useless and it didn't send my booking through right either. I explicitly chose a window seat because I get nausea otherwise 🤢
It's chat bot is useless and it didn't send my booking through right either. I explicitly chose a window seat because I get nausea otherwise 🤢
2026-06-07	Un*****	absolutely useless app (pixel 8) crashes nonstop, always when logging in or using the map
absolutely useless app (pixel 8) crashes nonstop, always when logging in or using the map