My Laros

Welcome to My Laros – a one-stop digital solution for conveniently managing your home internet service from Laros!

The My Laros app is specifically designed for all loyal Laros customers, allowing them to access important information, monitor bills, and report network outages quickly, securely, and easily from the palm of their hand.

Why Use My Laros?

• CHECK & PAY BILLS WITHOUT HASSLE
No more worrying about forgetting to pay your monthly bill. With My Laros, you can view detailed bill details and make payments instantly using a variety of secure payment methods:
- E-Wallet & QRIS (GoPay, OVO, DANA, LinkAja, ShopeePay)
- Virtual Account (BCA, Mandiri, BNI, BRI, Permata, etc.)
Download official receipts/proof of payment in PDF format directly to your phone's storage after a successful transaction.

• SUPPORT TICKETS
Is your internet suddenly slow, are you experiencing cable issues, or is your router light flashing red (LOS)? Report the issue directly through the Help Ticket menu. Monitor the real-time status of your report from the Laros technical team until it's resolved.

• REAL-TIME NOTIFICATIONS
Receive automatic reminders before your billing due date to avoid temporary disconnections. This app also features push notifications for network repair status updates in your area.

• MONITOR SERVICE DETAILS
Check your subscription contract status, active internet speed package type, connection profile configuration (PPPoE), customer ID number, and details about the location of your nearest ODP point.

• HELP & DOCUMENTATION
Access comprehensive guides on internet networks, self-service FAQs for easy troubleshooting of your Wi-Fi router without having to wait in line to call Customer Service.

How to Get Started?
1. Download and open the My Laros app.
2. Log in using your customer account (PPPoE username/Customer ID number) registered in the Laros system.

3. Enjoy the convenience of controlling your home internet!

Laros is committed to continuously providing you with a fast, stable, and affordable internet connection. You can submit your criticism, suggestions, and feedback through this app to help us improve the quality of our services.

Download the My Laros app now and experience the convenience of controlling your internet in the palm of your hand!