Reviews of Krush Kandy

By: CommentSold Apps III App

List of user reviews and ratings for Krush Kandy

Total ratings

4.25 (Rating count: 221)

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Review summary

Users generally appreciate the stylish, quality products and the friendly community atmosphere of the Krush Kandy app, along with its ease of use. However, multiple reviews highlight significant issues with long shipping delays, problematic returns policies, occasional customer service communication gaps, and some app glitches. While many praise the responsive owner and positive shopping experience, frustrations linger over delivery and refund processes.

Pros

The app is easy to use and user-friendly with good navigation and clear photos.
High quality, stylish, and trendy boutique items with a wide size range (XS to 3XL).
Customer service and the owner are often described as caring, helpful, and responsive.
Strong community feel with positive, supportive interactions, especially during live sessions and via social media.
Frequent discounts and deals provided to customers.

Cons

Shipping and delivery issues such as long wait times (up to several months) for items and missing deliveries.
Poor handling of returns and refunds, including being offered only store credit and difficulties with return shipping costs.
Occasional app glitches and technical issues, including coupon code problems and order processing errors.
Lack of follow-up and communication from customer service in some cases, causing dissatisfaction.
Concerns about product quality for some items like jewelry with issues in craftsmanship.

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User Reviews

Recent rating average: 3.00

All time rating average: 4.25

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19% (4)

Date	Author	Comment
2024-11-30	Tr*****	never did receive my free Starbucks wasn't able to enter the drawing for the Louis Vuitton because it keeps glitching out on me and keeps going back to the first page have a lot of problems with this app
never did receive my free Starbucks wasn't able to enter the drawing for the Louis Vuitton because it keeps glitching out on me and keeps going back to the first page have a lot of problems with this app
2023-02-10	Br*****	I love the family feel you get from shopping with KKB! They really truly listen to each and every one of their customers and are so helpful in every way possible. Whenever I'm watching their lives I always feel like I'm chatting with a bunch of my friends, they are the most positive and encouraging group of people I have ever met. If you want to find some cute items or if you just need a girls night then I would highly recommend shopping with this amazing group you will not be disappointed!
I love the family feel you get from shopping with KKB! They really truly listen to each and every one of their customers and are so helpful in every way possible. Whenever I'm watching their lives I always feel like I'm chatting with a bunch of my friends, they are the most positive and encouraging group of people I have ever met. If you want to find some cute items or if you just need a girls night then I would highly recommend shopping with this amazing group you will not be disappointed!
2023-02-10	Vi*****	I have been buying from this boutique for 3 years now. I have tried many boutiques and now only buy from KKB and one other boutique. Everything has been amazing quality! Even the mystery bags have been awesome! I have shared some issues with them and received an email almost right away. They are so positive and friendly! Everyone that works for them works hard and Kristyn is so down-to-earth! You won't be sorry buying from them!
I have been buying from this boutique for 3 years now. I have tried many boutiques and now only buy from KKB and one other boutique. Everything has been amazing quality! Even the mystery bags have been awesome! I have shared some issues with them and received an email almost right away. They are so positive and friendly! Everyone that works for them works hard and Kristyn is so down-to-earth! You won't be sorry buying from them!
2023-01-13	As*****	I cannot purchase from here anymore due to poor customer service. I ordered a purse that showed delivered, yet I never recieved at my address. I was advised to contact the post office to submit a claim. When I reached out, the post office advised me that the sender needed to be the one to open the initial claim. Needless to say, never heard back from this company to follow up and never received the item. Deleted the app and group from Facebook.
I cannot purchase from here anymore due to poor customer service. I ordered a purse that showed delivered, yet I never recieved at my address. I was advised to contact the post office to submit a claim. When I reached out, the post office advised me that the sender needed to be the one to open the initial claim. Needless to say, never heard back from this company to follow up and never received the item. Deleted the app and group from Facebook.
2022-08-21	An*****	Still waiting on items from almost a month ago. Was referred by my roommate to shop for my daughter and she was also scammed for returns worth a few hundred dollars that was delivered to the location per UPS. went r and r with the owner who laughed at her in a phone conversation. Very u professional. Spent thousands at this place between the 2 of us and to be treated like our $$ is worthless to us. This boutique is more worried about reselling returns than taking care of once VERY gd customers!
Still waiting on items from almost a month ago. Was referred by my roommate to shop for my daughter and she was also scammed for returns worth a few hundred dollars that was delivered to the location per UPS. went r and r with the owner who laughed at her in a phone conversation. Very u professional. Spent thousands at this place between the 2 of us and to be treated like our $$ is worthless to us. This boutique is more worried about reselling returns than taking care of once VERY gd customers!
2022-06-16	Ke*****	This boutique is amazing. They have the sweetest owner, the customer service is phenomenal, the products they carry are amazing with top notch quality and the one of a kind Jewlery she designs are my absolute favorite. Very on trend with clothes, Jewlery, shoes and handbags. You will love this boutique!! A+++++
This boutique is amazing. They have the sweetest owner, the customer service is phenomenal, the products they carry are amazing with top notch quality and the one of a kind Jewlery she designs are my absolute favorite. Very on trend with clothes, Jewlery, shoes and handbags. You will love this boutique!! A+++++
2022-02-12	Li*****	I think Kristyn and her team are so sweet and I know she's had it rough for a while so I do feel bad for leaving a bad review but I've had several issues with my orders and after the order I recieved yesterday I probably won't be shopping with Krush Kandy anymore. I do appreciate how honest they are about their products and they do have some amazing pieces and good deals at times. But ultimately, I have to pay to ship my order back from yesterday and I'm only able to get back store credit.
I think Kristyn and her team are so sweet and I know she's had it rough for a while so I do feel bad for leaving a bad review but I've had several issues with my orders and after the order I recieved yesterday I probably won't be shopping with Krush Kandy anymore. I do appreciate how honest they are about their products and they do have some amazing pieces and good deals at times. But ultimately, I have to pay to ship my order back from yesterday and I'm only able to get back store credit.
2021-07-15	Al*****	First time I shopped here waited 2 months for 1 item. A few orders later I was sent a 30% off coupon code so I went to place a large jewelry order. Well they preauthorized a sports bra I had on waitlist & the system used the coupon. I reached out to their fb assistant. She made my cart time for 3 days to fix it. Well 5 days later I reached out & she said that the code couldn't be reactivated. So I had to dump items. I go to check on my order they blocked me for dumping items. Never shop here!
First time I shopped here waited 2 months for 1 item. A few orders later I was sent a 30% off coupon code so I went to place a large jewelry order. Well they preauthorized a sports bra I had on waitlist & the system used the coupon. I reached out to their fb assistant. She made my cart time for 3 days to fix it. Well 5 days later I reached out & she said that the code couldn't be reactivated. So I had to dump items. I go to check on my order they blocked me for dumping items. Never shop here!
2020-11-01	Am*****	Simply amazing! The women help with sizing,styling,and making sure they have all sizes! They record style videos(quick & easy)so you don't have to worry how to style certain pieces AND if you can't watch an hour live! It has even built my confidence over the past couple of years!
Simply amazing! The women help with sizing,styling,and making sure they have all sizes! They record style videos(quick & easy)so you don't have to worry how to style certain pieces AND if you can't watch an hour live! It has even built my confidence over the past couple of years!
2020-10-10	As*****	The app is so easy to use and find amazing things! The only thing i hate is if you want an older product, you may never come off the wait list. I wanted an outfit 7 months ago and could only order the sports bra. I am still waiting 7 months later for the leggings. I fear my outfit may never be complete and i cant find anything to match the bra 😭 The krush family does have discount codes very often that can be obtained by following their pages.
The app is so easy to use and find amazing things! The only thing i hate is if you want an older product, you may never come off the wait list. I wanted an outfit 7 months ago and could only order the sports bra. I am still waiting 7 months later for the leggings. I fear my outfit may never be complete and i cant find anything to match the bra 😭 The krush family does have discount codes very often that can be obtained by following their pages.