Reviews of Kolo Home Videos & Expert Chat

By: Kolo

List of user reviews and ratings for Kolo Home Videos & Expert Chat

Total ratings

3.47 (Rating count: 15,946)

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Review summary

Kolo - Home Design & Interiors app is praised for offering a platform to connect with genuine professionals and for its helpful home design content. However, many users report encountering scammers and unverified contractors, leading to loss of money. The app's monetization through costly credits and contact viewing fees discourages usage. Customer support is often criticized for non-responsiveness. Usability problems such as frequent app crashes, excessive notifications, and lack of important settings negatively affect user experience. Overall, while the concept is good, trust issues and app performance limit its reliability and satisfaction.

Pros

The app provides a good platform to find genuine interior designers, architects, and service professionals.
It helps users find home renovation ideas and useful tips from professionals.
The app's concept and idea are appreciated by users who are interested in home design and interiors.
There is a credit refund policy which is considered fair when homeowners don’t respond.
The app provides a way to connect and find professionals for home-related work quickly when genuine professionals are found.

Cons

Multiple users reported scammers and fake contractors on the platform causing financial loss and uncompleted jobs.
High costs associated with viewing contacts and buying credits make the app less accessible and lead to fewer business leads.
The app’s customer support is unresponsive or ineffective in handling complaints about fraudulent service providers.
The app has several usability issues like frequent hangs, lack of settings (no data saver, no mute notifications, no dark mode), annoying auto-play videos, and poor search results.
Users complain about misleading and excessive popup notifications and lack of features like save options, filters, and local area listings.

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User Reviews

Recent rating average: 1.70

All time rating average: 3.47

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143% (10)

Date	Author	Comment
2025-01-28	Go*****	I registered on Kolo App for home renovation and hired a civil engineer who disappeared with our money after completing only half the work. Our house is now uninhabitable with pending work and rooms under maintenance. Users, be cautious! Verify contractors thoroughly before hiring. My experience with Kolo App has been extremely disappointing. I previously messaged kolo about this.No response.Disappointed by the complete lack of response from your team.
I registered on Kolo App for home renovation and hired a civil engineer who disappeared with our money after completing only half the work. Our house is now uninhabitable with pending work and rooms under maintenance. Users, be cautious! Verify contractors thoroughly before hiring. My experience with Kolo App has been extremely disappointing. I previously messaged kolo about this.No response.Disappointed by the complete lack of response from your team.
2025-01-17	Dr*****	I found a person on this app for doing our kitchen work .we had given him advance 1 lakh 10 thousand rupees but he turned out to be a scammer and forgery expert .please don't rely on this app for any of your needs as it promotes forgery and scams .its been a month abhi tak usne paise wapas nhi kiye na hi kaam kiya h .so please beware before using any help with it kyuki ye log without verification logon ko promote krte h .
I found a person on this app for doing our kitchen work .we had given him advance 1 lakh 10 thousand rupees but he turned out to be a scammer and forgery expert .please don't rely on this app for any of your needs as it promotes forgery and scams .its been a month abhi tak usne paise wapas nhi kiye na hi kaam kiya h .so please beware before using any help with it kyuki ye log without verification logon ko promote krte h .