Kiosk Operator Audit Assistant

Kiosk Operators Audit Assistant – by Eko is an internal compliance and audit management application designed for Customer Service Points and organizations to ensure structured, transparent, and efficient kiosk operations.
The app enables authorized Kiosk Operators to perform compliance audits using a standardized questionnaire and submit supporting evidence, helping organizations monitor field operations effectively.

Key Features:
1. Secure KYC-Based Onboarding
a. Aadhaar & PAN verification via DigiLocker
b. Access granted only after admin approval

2. Role-Based Access & Kiosk Mapping
a. CSPs assigned to specific kiosks
b. Controlled access for authorized users only

3. Structured Compliance Audits
a. Questionnaire-based audit system
b. Covers key operational and compliance parameters

4. Automated Audit Scoring
a. System-generated scores based on responses
b. Helps identify compliance gaps

5. Evidence Upload
a. Upload photo/video/document proof
b. Supports validation of audit responses

6. Seamless Login Experience
a. OTP-based login with auto-fill support

How It Works
1. Complete KYC verification via DigiLocker
2. Get approved and assigned to a kiosk
3. Perform compliance audit using the questionnaire
4. Upload supporting evidence
5. Submit and view audit score

Who Can Use This App
1. CSP / Bank Mitra / Kiosk Operators / BC / NBC
2. Authorized kiosk operators
3. Organizational compliance teams

Purpose
To enable standardized compliance checks, improve audit efficiency, and bring greater transparency to kiosk operations.