Reviews of KFC - Order On The Go

By: KFC Australia App

List of user reviews and ratings for KFC - Order On The Go

Total ratings

3.36 (Rating count: 42,163)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

The reviews depict a predominantly unreliable Android app for KFC orders. Recurrent problems include crashes, checkout and payment failures, login and account issues, and orders that are charged but not delivered or canceled. Some users report positive experiences and praise for service when the app works, but the prevailing theme is instability and confusing order status. Marketing prompts and forced sign-ups further degrade usability.

Pros

Some users report the app works well and service is excellent.
A few reviewers explicitly praise 'Excellent Service'.
Positive sentiment about the brand and service from some users.

Cons

Frequent crashes, freezes, or failure to open the app.
Checkout and payment failures; cannot complete orders, or be blocked from paying.
Being charged or having funds debited without a completed delivery, with unclear refunds.
Login/sign-up issues and difficulty logging out or creating a new account.
Delivery/order issues such as items showing unavailable, incorrect orders, or delayed/not delivered; inaccurate order status.

Upgrade to see all 415 reviews

User Reviews

Recent rating average: 2.60

All time rating average: 3.36

Upgrade to see all 415 reviews

68% (284)

Date	Author	Comment
2026-08-13	Jo*****	need rewards for loyalty programs
need rewards for loyalty programs
2026-08-11	Pe*****	Stopped working, won't even open. Tried uninstall and reinstall but still didn't work. Has happened before. Uninstalled it.
Stopped working, won't even open. Tried uninstall and reinstall but still didn't work. Has happened before. Uninstalled it.
2026-08-08	Ri*****	slow as
slow as
2026-08-08	Ki*****	App is clear. Super clean too and fits the KFC theme. Customisations are super easy to make. Just add a rewards system please!
App is clear. Super clean too and fits the KFC theme. Customisations are super easy to make. Just add a rewards system please!
2026-08-04	Aa*****	every time my order via the app would be $1-2 more that the price of the store pricing
every time my order via the app would be $1-2 more that the price of the store pricing
2026-08-04	Jo*****	Consistently says "Damn! we can't checkout your order. Keep trying or alternatively please visit the store". Tried 15 times & get the same message. Been happening for weeks.
Consistently says "Damn! we can't checkout your order. Keep trying or alternatively please visit the store". Tried 15 times & get the same message. Been happening for weeks.
2026-08-03	Za*****	pretty good
pretty good
2026-08-01	*****	Overpriced chicken burgers not crispy but overcooked dry and stale 🤮
Overpriced chicken burgers not crispy but overcooked dry and stale 🤮
2026-08-01	Br*****	KFC woy woy is exceptional
KFC woy woy is exceptional
2026-07-31	Ch*****	Uninstalled, can not open after the update
Uninstalled, can not open after the update