Reviews of KFC - Order On The Go

By: KFC Australia App

List of user reviews and ratings for KFC - Order On The Go

Total ratings

3.36 (Rating count: 42,132)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

The reviews depict a predominantly unreliable Android app for KFC orders. Recurrent problems include crashes, checkout and payment failures, login and account issues, and orders that are charged but not delivered or canceled. Some users report positive experiences and praise for service when the app works, but the prevailing theme is instability and confusing order status. Marketing prompts and forced sign-ups further degrade usability.

Pros

Some users report the app works well and service is excellent.
A few reviewers explicitly praise 'Excellent Service'.
Positive sentiment about the brand and service from some users.

Cons

Frequent crashes, freezes, or failure to open the app.
Checkout and payment failures; cannot complete orders, or be blocked from paying.
Being charged or having funds debited without a completed delivery, with unclear refunds.
Login/sign-up issues and difficulty logging out or creating a new account.
Delivery/order issues such as items showing unavailable, incorrect orders, or delayed/not delivered; inaccurate order status.

Upgrade to see all 352 reviews

User Reviews

Recent rating average: 1.50

All time rating average: 3.36

Upgrade to see all 352 reviews

67% (237)

Date	Author	Comment
2026-06-11	Ph*****	Terrible app, I can't even login or create a new account.
Terrible app, I can't even login or create a new account.
2026-06-10	Jy*****	secret menu hardly works, never a smooth process on the app
secret menu hardly works, never a smooth process on the app
2026-06-10	Da*****	Likes to not work.
Likes to not work.
2026-06-09	Ja*****	its just amazing
its just amazing
2026-06-08	VΞ*****	Don't even try to order take away with the kfc app, the orders will take so long that they will close the store and not send you or the uber eats delivery driver a message your order wasnt made, making you both wait around for nothing, wasting both your money and time.
Don't even try to order take away with the kfc app, the orders will take so long that they will close the store and not send you or the uber eats delivery driver a message your order wasnt made, making you both wait around for nothing, wasting both your money and time.
2026-06-07	am*****	had to uninstall it because it won't let me put my order in to the checkout
had to uninstall it because it won't let me put my order in to the checkout
2026-06-07	Da*****	The app is appalling, convoluted, frustrating and a waste of time.
The app is appalling, convoluted, frustrating and a waste of time.
2026-06-06	Ja*****	the promos and offers are always trash now. clearly they used to be good just to get people used to using the app. now it's been enshitified
the promos and offers are always trash now. clearly they used to be good just to get people used to using the app. now it's been enshitified
2026-06-06	*****	force unskippable ads with hidden escape buttons when I'm browsing to get me to download the app? ok here's my experience. terrible. genuinely negative experience.
force unskippable ads with hidden escape buttons when I'm browsing to get me to download the app? ok here's my experience. terrible. genuinely negative experience.
2026-06-05	Co*****	try logging in says phone number is in use, none of my emails have been used to sign in and there's no option to sign in with phone number. wouldn't matter accept to get promos would leave 0 stars if i could
try logging in says phone number is in use, none of my emails have been used to sign in and there's no option to sign in with phone number. wouldn't matter accept to get promos would leave 0 stars if i could