Reviews of KFC - Order On The Go

By: KFC Australia App

List of user reviews and ratings for KFC - Order On The Go

Total ratings

3.36 (Rating count: 42,149)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

The reviews depict a predominantly unreliable Android app for KFC orders. Recurrent problems include crashes, checkout and payment failures, login and account issues, and orders that are charged but not delivered or canceled. Some users report positive experiences and praise for service when the app works, but the prevailing theme is instability and confusing order status. Marketing prompts and forced sign-ups further degrade usability.

Pros

Some users report the app works well and service is excellent.
A few reviewers explicitly praise 'Excellent Service'.
Positive sentiment about the brand and service from some users.

Cons

Frequent crashes, freezes, or failure to open the app.
Checkout and payment failures; cannot complete orders, or be blocked from paying.
Being charged or having funds debited without a completed delivery, with unclear refunds.
Login/sign-up issues and difficulty logging out or creating a new account.
Delivery/order issues such as items showing unavailable, incorrect orders, or delayed/not delivered; inaccurate order status.

Upgrade to see all 411 reviews

User Reviews

Recent rating average: 1.80

All time rating average: 3.36

Upgrade to see all 411 reviews

69% (282)

Date	Author	Comment
2026-08-04	Aa*****	every time my order via the app would be $1-2 more that the price of the store pricing
every time my order via the app would be $1-2 more that the price of the store pricing
2026-08-04	Jo*****	Consistently says "Damn! we can't checkout your order. Keep trying or alternatively please visit the store". Tried 15 times & get the same message. Been happening for weeks.
Consistently says "Damn! we can't checkout your order. Keep trying or alternatively please visit the store". Tried 15 times & get the same message. Been happening for weeks.
2026-08-03	Za*****	pretty good
pretty good
2026-08-01	*****	Overpriced chicken burgers not crispy but overcooked dry and stale 🤮
Overpriced chicken burgers not crispy but overcooked dry and stale 🤮
2026-08-01	Br*****	KFC woy woy is exceptional
KFC woy woy is exceptional
2026-07-31	Ch*****	Uninstalled, can not open after the update
Uninstalled, can not open after the update
2026-07-31	Da*****	app won't let me sign in or sign up, sign in says email not recognised sign up says mobile number already in use maybe let me sign in with my mobile number if it's already in use
app won't let me sign in or sign up, sign in says email not recognised sign up says mobile number already in use maybe let me sign in with my mobile number if it's already in use
2026-07-31	Da*****	Installing this app will result in you being spammed with notifications for lousy deals that don't apply at your local stores. The spam continues even when app is logged out but should you decide to check, you have to go through the pain of logging in again. This app is an abomination from a low skill tech capabily attached to a belligerent marketing arm.
Installing this app will result in you being spammed with notifications for lousy deals that don't apply at your local stores. The spam continues even when app is logged out but should you decide to check, you have to go through the pain of logging in again. This app is an abomination from a low skill tech capabily attached to a belligerent marketing arm.
2026-07-28	Me*****	Tried to order food through the app on 18th of July using paypal as a payment. Paypal processed the payment but the app said Payment failed. Then was unable to do through app orded through counter Not huge problem kfc should notice food wasnt ordered no problem we eat our food and leave. Three days later notice money has come out of my account so check app and find order was processed. So are very hesatent to use app and wouldnt recoment to people.
Tried to order food through the app on 18th of July using paypal as a payment. Paypal processed the payment but the app said Payment failed. Then was unable to do through app orded through counter Not huge problem kfc should notice food wasnt ordered no problem we eat our food and leave. Three days later notice money has come out of my account so check app and find order was processed. So are very hesatent to use app and wouldnt recoment to people.
2026-07-28	Re*****	They bait you into the App with a special that turns out to be pick up only.
They bait you into the App with a special that turns out to be pick up only.