Reviews of Keycafe - Share Your Keys

By: Keycafe Inc. App

List of user reviews and ratings for Keycafe - Share Your Keys

Total ratings

3.96 (Rating count: 217)

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Review summary

Users find the Keycafe app easy to use, convenient, and reliable, praising its excellent customer service and remote access capabilities. However, multiple users report app loading failures, notification issues, and security concerns where keys were mistakenly picked up by others. Registration challenges with access codes and occasional slow or unresponsive behavior also affect the experience, highlighting areas for improvement despite a dedicated user base.

Pros

Easy to use and convenient
Reliable and provides peace of mind
Excellent customer service and support
Allows for remote access and key sharing
Has been positively recommended by users over time

Cons

App has loading issues and sometimes does not function properly
Notifications stopped working after updates and cannot be re-enabled
Security concerns due to keys being picked up by wrong guests
Slow or unresponsive app experience
Problems registering keys or using access codes

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User Reviews

Recent rating average: 3.90

All time rating average: 3.96

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25% (5)

Date	Author	Comment
2024-07-20	We*****	Easy and convenient
Easy and convenient
2023-10-18	St*****	The notification on this app has stopped after certain updates. Please get in touch with me and help me fix this issue. I received notification when a key was returned or dropped off from this app. But now for some reason I can't even turn on the notification in the app notification settings. Please help
The notification on this app has stopped after certain updates. Please get in touch with me and help me fix this issue. I received notification when a key was returned or dropped off from this app. But now for some reason I can't even turn on the notification in the app notification settings. Please help
2023-06-10	Kr*****	Very reliable service that gives you peace of mind.
Very reliable service that gives you peace of mind.
2023-05-14	Je*****	Excellent customer service. Unit was unplugged though.
Excellent customer service. Unit was unplugged though.
2023-05-04	Cr*****	This software is great. They've thought of everything and it's so easy to use. Love it.
This software is great. They've thought of everything and it's so easy to use. Love it.
2023-03-29	De*****	works great! my only gripe is keys that are checked out long term need to be Re-checked-in with a code instead of the app
works great! my only gripe is keys that are checked out long term need to be Re-checked-in with a code instead of the app
2021-11-15	Da*****	Easy to use! I love it!
Easy to use! I love it!
2021-09-24	Ja*****	The access code it gave me to register my key didn't work. Couldn't even get a single key registered into the system to be able to use the lock box.
The access code it gave me to register my key didn't work. Couldn't even get a single key registered into the system to be able to use the lock box.
2021-06-30	Kw*****	easy pick-up difficult dropoff. surveys to the end
easy pick-up difficult dropoff. surveys to the end
2020-04-07	A *****	The best for having another, available set of keys
The best for having another, available set of keys