Reviews of Lexington Herald-Leader | News

By: McClatchy App

List of user reviews and ratings for Lexington Herald-Leader | News

Total ratings

2.90 (Rating count: 197)

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Review summary

Pros

Good content and news coverage, especially for UK sports.

Cons

Frequent crashes and app instability.
Difficult navigation and article retrieval.
Inconsistent subscription access and login issues.
Poor performance of the e-edition, including slow loading and fuzzy output.
Intrusive ads that disrupt app usage.

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User Reviews

Recent rating average: 1.30

All time rating average: 2.90

Upgrade to see all 21 reviews

57% (12)

Date	Author	Comment
2024-12-12	Jo*****	Keeps requiring me to log in. Sometimes more than once a day. Also tends to crash. No response from tech support. Yes I've cleared the darn cache and reinstalled. If it worked, it would be 4 stars. But I can't use it easily.
Keeps requiring me to log in. Sometimes more than once a day. Also tends to crash. No response from tech support. Yes I've cleared the darn cache and reinstalled. If it worked, it would be 4 stars. But I can't use it easily.
2024-09-13	Ga*****	Constant problems. Article selected, too often not the article displayed. Lately, having to routinely sign in. 9/13/24...I'm having difficulty finding any article that matches the headline..is that fix so difficult?
Constant problems. Article selected, too often not the article displayed. Lately, having to routinely sign in. 9/13/24...I'm having difficulty finding any article that matches the headline..is that fix so difficult?
2024-06-23	R *****	App does not work well. Blank pages pop up on both my devices. On my tablet the font size is too small to read. Edit: I know how to adjust the font size. I do not think I should have to resize the font for every article. In app customer is not responding to my concern. May 2024: App redesigned. Still doesn't work. Crashes regularly. June 2024: I thought McClatchy had hit bottom, but it keeps getting worse. I need to log back in to my account every time I use the app.
App does not work well. Blank pages pop up on both my devices. On my tablet the font size is too small to read. Edit: I know how to adjust the font size. I do not think I should have to resize the font for every article. In app customer is not responding to my concern. May 2024: App redesigned. Still doesn't work. Crashes regularly. June 2024: I thought McClatchy had hit bottom, but it keeps getting worse. I need to log back in to my account every time I use the app.
2024-05-31	Al*****	I'm using an android app and the new HL release continually crashes. Even my phone tells me to uninstall it. Not sure if it's the content or adds. For the money it's not worth it.
I'm using an android app and the new HL release continually crashes. Even my phone tells me to uninstall it. Not sure if it's the content or adds. For the money it's not worth it.
2024-05-03	Is*****	Article sharing is broken in new "Edition" format. Swiping back from an article in the "Edition" format takes me to the home page rather than the section I was browsing when I opened the article. Author email bylines are also broken.
Article sharing is broken in new "Edition" format. Swiping back from an article in the "Edition" format takes me to the home page rather than the section I was browsing when I opened the article. Author email bylines are also broken.
2024-05-02	T *****	The new version on May 1 2024 is a complete mess. Can't find e-edition of printed version in it. Help section says it is in there but no info how to find it.
The new version on May 1 2024 is a complete mess. Can't find e-edition of printed version in it. Help section says it is in there but no info how to find it.
2024-03-31	ch*****	The APP sucks. It is difficult to navigate, and I can't go to a section. I probably need to drop my many years subscription. Charlie
The APP sucks. It is difficult to navigate, and I can't go to a section. I probably need to drop my many years subscription. Charlie
2023-07-01	Ne*****	This is nothing but a subscription scam! They aren't even located in Lexington. Never received one paper and when you try to dispute it, they will delete your information. No contact numbers for billing until they try to collect. Dispute them via PayPal to get your money back and they'll send you a fake collection notice, even when they haven't delivered anything! This kind of business should be illegal but they're popping up more and more. Beware!
This is nothing but a subscription scam! They aren't even located in Lexington. Never received one paper and when you try to dispute it, they will delete your information. No contact numbers for billing until they try to collect. Dispute them via PayPal to get your money back and they'll send you a fake collection notice, even when they haven't delivered anything! This kind of business should be illegal but they're popping up more and more. Beware!
2023-06-20	Jo*****	News content (except for UK sports) is horribly inept, incomplete and incompetent.
News content (except for UK sports) is horribly inept, incomplete and incompetent.
2022-12-20	A *****	This app won't open half the time. Needs a lot of work. Please fix it
This app won't open half the time. Needs a lot of work. Please fix it