Keen - Control

Your frontline knows. Now you do too.

Keen Control is the manager's command center for Keen CX, the customer experience platform built around a simple truth: the people closest to your customers already know what's working and what's broken. Keen Control gives you the dashboard to see it, act on it, and lead from it.

WHY KEEN

Traditional CX platforms rely on customer surveys that most customers never complete. Keen flips the model. Your frontline staff, the people who hear every complaint, compliment, and unspoken signal across the counter, become your richest source of customer intelligence. Keen Control turns that intelligence into decisions.

THE FOUR PILLARS, IN YOUR HAND

Sense
See what your frontline is picking up in real time. Customer sentiment, recurring issues, emerging patterns, surfaced by the people who are actually there.

Coach
Spot coaching moments as they happen. Recognise strong frontline performance. Close skill gaps before they become customer complaints.

Pulse
Track how your team is feeling. Engaged staff create better customer experiences. Pulse tells you where morale is strong and where it needs attention.

Learn
AI-powered pattern detection that surfaces insights you'd never spot manually. Learn connects the dots across customer sentiment, staff feedback, and operational signals so you can act on what actually matters.

WHO IT'S FOR

: The owner-operator who can't be on every floor, in every store, on every shift
: The CX or operations manager juggling multiple sites and one source of truth
: The team lead who wants to coach in the moment, not at the next quarterly review
: The brand custodian who knows that EX (employee experience) is the foundation of CX
: The decision-maker tired of survey dashboards that arrive three months too late

WHAT YOU CAN DO IN KEEN CONTROL

: Monitor real-time customer sentiment across all your sites
: Review frontline-reported insights, themes, and recurring issues
: Track staff engagement and team pulse scores
: Surface coaching opportunities and recognise top performers
: View AI-generated patterns and recommended actions
: Drill from company-wide trends down to individual locations and team members
: Manage your team's access, roles, and notifications

BUILT FOR LEADERS WHO LISTEN

Keen exists because the best CX strategies fail when the people closest to the customer have no way to be heard. Your frontline knows where customers are quietly walking away. They know which products generate complaints, which processes feel broken, and which moments turn casual buyers into loyal ones. Keen Control gives you the discipline and the visibility to act on what they know, while it's still useful.

Obsess about EX because you're obsessed about CX.

Pair Keen Control with the Keen Staff app to give your frontline a fast, simple way to share what they're seeing. Together they form a closed loop: your team surfaces, you lead, your customers feel the difference.

A Keen CX subscription is required to use this app.