KACE GO Client Android

KACE GO Client

Take your productivity to the next level using KACE GO!

Features & Capabilities

The KACE GO app was created to provide access to the KACE SMA Appliance from any location, enabling IT professionals to remain effective from all corners of the workplace, across multiple office locations and even while on the road. Now IT administrators can review and respond to real-time service desk and monitoring notifications, examine inventory details and deploy software on-the-go. With the KACE GO app, IT administrators are freed from the traditional constraints of a keyboard and mouse, and are empowered to provide service and systems management support that is agile enough to keep up with the influx of new technology. While the primary functionality of the app is designed for IT administrators, it also allows end users to submit service desk tickets, access the Knowledge Base and check on existing ticket status using their mobile devices.

Note: this product requires the KACE SMA 10.1 or higher to operate. VPN connectivity may be required depending on your network configuration, you can use your preferred VPN solution to connect when you are not on the local network.

Capabilities for KACE SMA administrators

The KACE GO app gives KACE SMA administrators the following capabilities.
• Create, review, update, clone, delete, and resolve a service desk ticket
• Search for a ticket or a computer system
• Sort tickets by age, priority, owner, and status
• View attachments on tickets
• Attach photos to ticket comments
• Add a comment to a service desk ticket
• View ticket history
• Add comments to a ticket
• Add work entries to a ticket
• Search for Knowledge Base articles
• Include a Knowledge Base article while troubleshooting an issue
• Receive real-time alerts of ticket events through push notifications
• Set what times of day to receive push notifications
• Search and distribute active managed installations
• Search for and run scripts
• View and update ticket history and various fields
• Launch phone dialer or email client from within service desk tickets
• View detailed inventory information
• View tickets associated with a machine or asset
• View systems associated with a ticket
• Receive server monitoring alerts from the K1000
• View monitoring alert details and sort alerts
• Create service desk tickets from monitoring alerts
• Create, review, update, and delete an asset
• Scan a barcode to lookup / create a new asset

Capabilities for KACE SMA end-users
The KACE GO app gives KACE SMA end-users the following capabilities:
• Create, review, or update a service desk ticket
• Search for a previously submitted ticket
• Sort tickets by age, priority, owner, and status
• View attachments on tickets
• Attach photos to ticket comments
• Receive real-time alerts of ticket events through push notifications
• Set what times of day to receive push notifications
• Launch phone dialer or email client from within service desk tickets
• View knowledge base articles

User Growth & Download Statistics

App
By:
Quest Software, Inc.
Downloads:
9,378 16
Rating:
1.76
(43)
Version:
9.1.485 Last updated: 2025-10-24
Version code:
305
Creation date:
2019-04-18
Publisher country:
US US
Permissions:
  • android.permission.CAMERA Very high risk
  • android.permission.GET_ACCOUNTS Very high risk
  • android.permission.READ_EXTERNAL_STORAGE High risk
  • android.permission.WRITE_EXTERNAL_STORAGE High risk
  • com.google.android.apps.photos.permission.GOOGLE_PHOTOS Moderate risk
  • android.permission.FOREGROUND_SERVICE Low risk
  • android.permission.INTERNET Low risk
  • android.permission.POST_NOTIFICATIONS Low risk
  • android.permission.USE_BIOMETRIC Low risk
  • android.permission.USE_FINGERPRINT Low risk
  • See more
Size:
7.88MB
Email:
KA*****@quest.com
URLs:
Website ,Privacy policy
Full description:
See detailed description
Source:
Google Play Store
Data ingested on:
2026-07-04
Compare stats and ranking:

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.
Developed by:
Quest Software, Inc.
Google Play Store
https://play.google.com/store/apps/details?id=com.kace.k1mobile
Email:
KA*****@quest.com
Website:
https://support.quest.com/contact-support

User Reviews

Edit: Dropping a star because I guess this app just won't get fixed. Works fine when it does. Before today, I've never had a huge issue. But now it can't sign me in. Same for my other coworkers. Android or Apple devices.
by Da*****, 2024-03-28

this app is so terrible i almost quit my job. don't bother. drag around a laptop instead. one star is too many
by ko*****, 2023-02-13
View all user reviews ›

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