Reviews of Emerald Queen Casino & Hotel

By: Puyallup Tribe of Indians

List of user reviews and ratings for Emerald Queen Casino & Hotel

Total ratings

4.09 (Rating count: 217)

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Review summary

Users appreciate the Emerald Queen Casino & Hotel app for providing updates on points, rewards, and promos, which enhances their casino experience. Positive feedback includes the app's role as a companion for casino visits and its integration with promotional machines. However, common issues include login difficulties, failure to display rewards and offers accurately, crashes after updates, and unclear features needing improvement. Despite technical problems, users value the overall information accessibility and casino amenities.

Pros

App provides access to information like points, rewards, and promos which users appreciate.
Automatic updates on winnings and keeping track of points are well-received features.
Staff and casino amenities like food and cleanliness receive positive mentions in relation to the overall casino experience.
The app acts as a good companion to casino trips, helping users keep track of free play and ongoing promotions.
App integration with promotional machines inside the casino is seen as a positive feature by users.

Cons

The app frequently fails to update or show users' available rewards and promo offers.
Login issues occur, with errors like 'player's card invalid' preventing access.
App crashes or stops working after updates have been reported by users.
Lack of clear identification in features like Cardless connect (e.g., slot machine identification) and unnecessary GPS permissions were criticized.
Support and resolution for app problems (like rewards not showing) seem to be lacking according to user feedback.

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User Reviews

Recent rating average: 2.70

All time rating average: 4.09

Upgrade to see all 23 reviews

17% (4)

Date	Author	Comment
2025-01-24	Ma*****	All my info is right and I can't login
All my info is right and I can't login
2025-01-20	V.*****	Wish it worked to check for free play or activate multiplayers, I'd be 10x more likely to even go to the casino if even the promo kiosk wasn't a hassle lol
Wish it worked to check for free play or activate multiplayers, I'd be 10x more likely to even go to the casino if even the promo kiosk wasn't a hassle lol
2024-12-06	Te*****	The app doesn't keep all my rewards updated. I arrived to the casino and use the kiosk and find out that there's rewards that I don't see on the app.
The app doesn't keep all my rewards updated. I arrived to the casino and use the kiosk and find out that there's rewards that I don't see on the app.
2024-09-18	Je*****	I've been using this app for a little over a year now and it still doesn't ever show my promo offers or rewards that are available for me!
I've been using this app for a little over a year now and it still doesn't ever show my promo offers or rewards that are available for me!
2024-09-11	be*****	Won't allow me to log in. Tells me players card is invalid. Mvp must have made it invalid for me. Won't show rewards or if im eligible for promotions.
Won't allow me to log in. Tells me players card is invalid. Mvp must have made it invalid for me. Won't show rewards or if im eligible for promotions.
2024-06-26	Ju*****	It's terrible!!! It won't show any of my rewards. I've called the casino about it. I've went to player's club and showed them it doesn't work. I quit going to casino because it didn't show my rewards and I'm a crown royal member. The higher up I got the more the app screwed up.
It's terrible!!! It won't show any of my rewards. I've called the casino about it. I've went to player's club and showed them it doesn't work. I quit going to casino because it didn't show my rewards and I'm a crown royal member. The higher up I got the more the app screwed up.
2024-01-09	De*****	I've never won at this place. It's a nice place. Food is good. Butt when it comes to playing the games. Never win. I've played at the boat and the othere eqc and never one.
I've never won at this place. It's a nice place. Food is good. Butt when it comes to playing the games. Never win. I've played at the boat and the othere eqc and never one.
2023-02-19	Da*****	I like keeping track of points and l love all the information the sight offers.
I like keeping track of points and l love all the information the sight offers.
2023-01-18	Da*****	Very good app. Love the automatic update that you've won something.
Very good app. Love the automatic update that you've won something.
2022-12-22	Jo*****	The staff sucks always hounding u where ever u doing playing at a machine or waiting in line for a drink anyone reading this go to muckelshoot or redwing much better chance of hitting a jackpot at any other casino then emerald queen maybe in a few years when they paid for the new place it might be better but for now I wouldn't go .......
The staff sucks always hounding u where ever u doing playing at a machine or waiting in line for a drink anyone reading this go to muckelshoot or redwing much better chance of hitting a jackpot at any other casino then emerald queen maybe in a few years when they paid for the new place it might be better but for now I wouldn't go .......