Reviews of Jetpack – Website Builder

By: Automattic, Inc App

List of user reviews and ratings for Jetpack – Website Builder

Total ratings

4.48 (Rating count: 30,363)

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Review summary

User reviews praise Jetpack for easy mobile use, intuitive navigation, fast performance, a simple interface, and quick site publishing, along with useful website stats. However, several reviews report stability problems (editing glitches, unexpected errors, crashes), localization issues (English display problem), and concerns about monetization in a free app. Overall, strengths are usability and speed, while reliability and language/UI bugs hinder broader satisfaction.

Pros

Easy to use / intuitive navigation
Very smooth / fast performance
Simple, user-friendly interface
Quick to publish / go live
Helpful website analytics / stats

Cons

Stability issues: editing glitches, unexpected errors, and crashes
Localization / language display problems (English not shown; Japanese menu)
Monetization concerns: perceptions of paying for features in a free app

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User Reviews

Recent rating average: 3.30

All time rating average: 4.48

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12% (46)

Date	Author	Comment
2026-08-01	Si*****	pretty neat. I love that it gives me everything in one spot. easy to use.
pretty neat. I love that it gives me everything in one spot. easy to use.
2026-07-31	Ed*****	Hate it. It totally takes away from the experience of using WordPress. Edit: Nothing is difficult. The name Jetpack is a lousy name.
Hate it. It totally takes away from the experience of using WordPress. Edit: Nothing is difficult. The name Jetpack is a lousy name.
2026-07-31	Yi*****	the newly updated stats tabs are terrible! I can't even see my historical user visits data anymore. By default, it shows the # of visits by hour during a day which is totally not needed. We are not doing day trading of stocks on this platform! pls bring back the previous version of the stats tab.
the newly updated stats tabs are terrible! I can't even see my historical user visits data anymore. By default, it shows the # of visits by hour during a day which is totally not needed. We are not doing day trading of stocks on this platform! pls bring back the previous version of the stats tab.
2026-07-31	Bu*****	This app is awesome, I love it.
This app is awesome, I love it.
2026-07-31	An*****	Easy to use and effective app, thx
Easy to use and effective app, thx
2026-07-30	Ni*****	I love you <3
I love you <3
2026-07-30	Bu*****	Jetpack application is extremely reasonable for used to website!!!.
Jetpack application is extremely reasonable for used to website!!!.
2026-07-30	Kr*****	third class
third class
2026-07-29	PR*****	Amazing experience...but there is always a room for improvement
Amazing experience...but there is always a room for improvement
2026-07-28	Al*****	the old glitch of images not properly uploading, and knowing until you view the post is back. if it continues I won't renew my subscription
the old glitch of images not properly uploading, and knowing until you view the post is back. if it continues I won't renew my subscription