Reviews of Jack's

By: Jack's Family Restaurants

List of user reviews and ratings for Jack's

Total ratings

3.53 (Rating count: 2,971)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Overall, reviewers say the food is good and the platform is easy to use, but update-related issues dominate. Users report deals, specials, and featured items disappearing, difficulty seeing prices or the full menu, and navigation problems after updates. Login and phone-number verification problems—numbers becoming 'already used' or not sign-in-able—also recur, along with occasional order failures and sign-outs. Rewards issues are noted. Fixes for deal visibility, login reliability, and ordering are needed.

Pros

Food quality is good.
Platform is easy to use.
Finding what I need is easy.

Cons

Missing deals and features after updates (no deals, no featured items, prices hidden).
Phone-number verification/login problems (number already used; can't log in).
Order processing failures and sign-outs after updates (orders won't go through).
Menu visibility and pricing issues (cannot see prices or full menu).
Rewards/points issues (points not showing or redeemable).

Upgrade to see all 1,249 reviews

User Reviews

Recent rating average: 2.40

All time rating average: 3.53

Upgrade to see all 1,249 reviews

4% (51)

Date	Author	Comment
2026-05-23	Ge*****	Error validating cart at checkout when trying to place order. No reason shown for error!!! Tried logging out and back in redid order. Retried a total of 3 times and app would not work 😒
Error validating cart at checkout when trying to place order. No reason shown for error!!! Tried logging out and back in redid order. Retried a total of 3 times and app would not work 😒
2026-05-23	Ke*****	worthless app, can't sign in with Google because I'm to young. I'm 55. deleting.
worthless app, can't sign in with Google because I'm to young. I'm 55. deleting.
2026-05-20	Ca*****	new ui made the app unuseable
new ui made the app unuseable