Reviews of PayPal POS (ex Zettle)

By: PayPal Mobile App

List of user reviews and ratings for PayPal POS (ex Zettle)

Total ratings

3.64 (Rating count: 43,436)

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Review summary

Users highlight PayPal POS as good at processing payments quickly with a nice UI and easy to get paid, plus a solid card reader. However, recurring issues undermine reliability: crashes on Android, limited invoicing and reporting features, intermittent Venmo/PayPal integration, login/access problems after updates, and device compatibility problems without warning. Overall, strong payment capabilities are overshadowed by stability, maintenance, and feature gaps.

Pros

Reliable payment processing across methods (including contactless) with a solid reader.
Attractive, user-friendly app UI.
Easy to get paid by customers.
Generally reliable when the app is functioning.

Cons

Android app crashes frequently and is unstable.
Invoicing is limited: cannot pull invoices; invoices require email; basic reporting lacks costs/profit.
Venmo/PayPal options stop working or are unreliable.
Login/access problems after updates (staff can't log in; account setup issues).
Device compatibility/update issues (incompatibility without warning).

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User Reviews

Recent rating average: 2.30

All time rating average: 3.64

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50% (55)

Date	Author	Comment
2026-08-14	Em*****	This app is pretending I don't have internet. I do have internet. Both WiFi and cellular work with all other apps but this. I don't have time for pattycake with PayPal I need to be able to accept payments here
This app is pretending I don't have internet. I do have internet. Both WiFi and cellular work with all other apps but this. I don't have time for pattycake with PayPal I need to be able to accept payments here
2026-08-13	DA*****	Nothing but problems or holds on money
Nothing but problems or holds on money
2026-08-11	Ji*****	As an artist, this app is so easy to use.
As an artist, this app is so easy to use.
2026-07-18	mi*****	s36 you can
s36 you can
2026-07-02	Ad*****	Horrible, these guys are thieves. I keep going through PayPal but I'm done. They hold your money for almost a year after you hit 2k Even though your business is big as theirs but with more physical locations. They want to know your address to your stores like they're going to rob you. The thing is if I ever catch one of these guys at my address with my no trespassing sign up with the state law I'm allowed to do what I got to do. We have stand your ground PayPal.
Horrible, these guys are thieves. I keep going through PayPal but I'm done. They hold your money for almost a year after you hit 2k Even though your business is big as theirs but with more physical locations. They want to know your address to your stores like they're going to rob you. The thing is if I ever catch one of these guys at my address with my no trespassing sign up with the state law I'm allowed to do what I got to do. We have stand your ground PayPal.
2026-06-23	Wa*****	connect failed with the card reader times to times, really really rubbish's app and the carder ,try other suppliers card reader if you don't like to waste your times and lost your customers , good luck everyone, the company control the devices life just like older devices and they use building in software to end the devices life on any time.
connect failed with the card reader times to times, really really rubbish's app and the carder ,try other suppliers card reader if you don't like to waste your times and lost your customers , good luck everyone, the company control the devices life just like older devices and they use building in software to end the devices life on any time.
2026-06-20	Jo*****	I have been using PayPal POS since it was Zettle. While overall i am basically happy with it other than a few issues. There doesn't seem to be a way to reprint or send a receipt once the transaction has completed. You cannot split payment types (part cash/part card. and lastly, I really wish there was a PC based option. I have a lot of operational and customer facing things that I need to do from the PC but also have to have a tablet in the same space. Everything from PC would be awesome.
I have been using PayPal POS since it was Zettle. While overall i am basically happy with it other than a few issues. There doesn't seem to be a way to reprint or send a receipt once the transaction has completed. You cannot split payment types (part cash/part card. and lastly, I really wish there was a PC based option. I have a lot of operational and customer facing things that I need to do from the PC but also have to have a tablet in the same space. Everything from PC would be awesome.
2026-06-19	Da*****	Before was okay, now I don't understand, what happened 😕?
Before was okay, now I don't understand, what happened 😕?
2026-06-18	Pa*****	Here's something no one thought of, add an option to apply Zettles CC fees to the total purchase with one tap. This isn't ridiculously hard but you're making it hard for us to justify using this service. I have to manually key in the amount after trying to remember 3 different percentage amounts for tap, card not present, etc. fees. Then I have to manually calculate the difference on top of the total causing me to lose time while at a customer location. Such a dumb oversight.
Here's something no one thought of, add an option to apply Zettles CC fees to the total purchase with one tap. This isn't ridiculously hard but you're making it hard for us to justify using this service. I have to manually key in the amount after trying to remember 3 different percentage amounts for tap, card not present, etc. fees. Then I have to manually calculate the difference on top of the total causing me to lose time while at a customer location. Such a dumb oversight.
2026-06-15	Da*****	doesn't seem to work contactlessly with a few banks, not spotted a pattern but at least Natwest and Lloyds. Not ideal when you're working a taxi and need payments turned around quickly!
doesn't seem to work contactlessly with a few banks, not spotted a pattern but at least Natwest and Lloyds. Not ideal when you're working a taxi and need payments turned around quickly!