Reviews of Islamic Wallet

By: Al-Arafah Islami Bank PLC App

List of user reviews and ratings for Islamic Wallet

Total ratings

4.70 (Rating count: 595)

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Review summary

Users appreciate Islamic Wallet as a valuable Islamic financial app with improved services and ease of use for online banking. However, multiple reviews highlight significant issues such as missing and limited payment options (especially add money via Visa and bank accounts), unreliable OTP system causing login problems, unhelpful customer support, transaction failures with lost funds, and a generally unfriendly user interface.

Pros

The app is recognized as a good initiative providing Islamic financial tools, addressing the need for interest-free banking alternatives.
Service has shown improvement and some users find it easy to use with access to several online banking services.
Acknowledged as a fantastic app by some users who appreciate its Islamic finance focus.

Cons

Lack of options to add money via common methods like Visa cards, debit and credit cards, and bank accounts, limiting usability.
OTP delivery and verification issues, including delayed OTP arrival and very short validity time, causing significant user frustration.
Poor customer support with unresponsive service leading to unresolved issues and blocked accounts.
App instability and malfunctioning features such as failed transactions where money is deducted but services not rendered (e.g., failed mobile recharge).
User interface is not user-friendly, with difficulties in login especially without a default SIM, and limited functional options including joint accounts and nominee choices.

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User Reviews

Recent rating average: 2.20

All time rating average: 4.70

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48% (10)

Date	Author	Comment
2024-12-21	Mo*****	Not working from last couple of hours, but not any notified.
Not working from last couple of hours, but not any notified.
2024-08-29	Ma*****	Visa card add money system not available this app, how to add money any others side??
Visa card add money system not available this app, how to add money any others side??
2024-05-24	Md*****	Usable, but need to add money facility from La-Riba credit card. Its very important.
Usable, but need to add money facility from La-Riba credit card. Its very important.
2024-05-19	HA*****	It's most horrible app. It gives 1 minute time for OTP but send OTP after 1 hour. Disgusting.
It's most horrible app. It gives 1 minute time for OTP but send OTP after 1 hour. Disgusting.
2024-05-18	Sa*****	The wallet is useless, foxy. It's name Islamic Wallet, so that we are interested to this wallet but its not helpul, not convenience, it is not user friendly. I have sign up but now didn't sign in. Wallet team tempo blocked me & didn't support from team. Several times I've called to 16434, but the call didn't go to this number.
The wallet is useless, foxy. It's name Islamic Wallet, so that we are interested to this wallet but its not helpul, not convenience, it is not user friendly. I have sign up but now didn't sign in. Wallet team tempo blocked me & didn't support from team. Several times I've called to 16434, but the call didn't go to this number.
2024-05-10	Mo*****	Today in the evening I have requested for 20 taka for mobile recharge but its showed failed but islamic wallet cut my money...its not came till now in my account which is disappointing.. Please solve kind of this problem...
Today in the evening I have requested for 20 taka for mobile recharge but its showed failed but islamic wallet cut my money...its not came till now in my account which is disappointing.. Please solve kind of this problem...
2024-01-30	Md*****	It's a very weird app. Too old and too disgusting app. It kills my valuable time for installing . I have called to the customer care but no remedy had found rather I have lost my money. Too disable app i have ever seen.
It's a very weird app. Too old and too disgusting app. It kills my valuable time for installing . I have called to the customer care but no remedy had found rather I have lost my money. Too disable app i have ever seen.
2023-12-11	MD*****	Very good app, but need to add money facility from debit & Credit card & NpSb facility.
Very good app, but need to add money facility from debit & Credit card & NpSb facility.
2023-10-28	Sh*****	why there has no option add money from VISA card??You are still old system...
why there has no option add money from VISA card??You are still old system...
2023-09-20	Ab*****	It's not working 🚫 very slow
It's not working 🚫 very slow