MijnMening!

Measure client satisfaction with the My Opinion app: fun, easy and focused on action!

The My Opinion app is an application for measuring client satisfaction at various levels. Questions can be supported with sound, photos, icons and videos. The client-friendly design makes filling in fun and easy. As a result, the questionnaire can be filled in frequently without overburdening clients. This means that clients can exert influence on their living environment at many moments. Organizations have the opportunity to continuously keep their finger on the pulse. The purpose of the My Opinion method is to generate improvement activities, both at individual, group and institution level. This allows the care and satisfaction of clients to be visualized and improved over time.
My Mind is an instrument from the VGN range. All instruments in the fan have been scientifically substantiated and tested.
 
Who is the list for?
 
The basis of the My Opinion method is a questionnaire for measuring client satisfaction and client experiences. The questions are about topics that are important for clients who receive residential help and support.
My opinion has been developed in a setting for people with intellectual disabilities. Thanks to the visualized design, the method is particularly suitable for people with a mild to moderate intellectual disability. The user-friendly design also makes the app suitable for the broad target group of people who (temporarily or otherwise) receive a form of residential help or support.
There are versions for young people and adults.
 
Why is My Opinion filled?
 
Our clients ask us to support them in organizing a meaningful life. That is why we think it is important that our clients are satisfied. To know if our clients are satisfied, we will have to ask them. My Opinion provides valuable information to improve the quality of care.
 
How is My Opinion filled?
 
The starting point is that Mijn Mening can be filled in independently by the client. The client can request support from a supervisor or someone from his or her network. Working together in dialogue can help clarify the client's support needs.
Even if the client needs support in expressing his own opinion, a client representative can help
 
Process the results with the client or his representative
 
After completion, the client (representative) and the supervisor view the results together. Thanks to the visualized result screen, the client (representative) and supervisor can see at a glance where there is room for improvement. The client (representative) can indicate priorities himself when drawing up action points. The actions to be performed are determined and described in the care plan by the client (representative) and the supervisor. Both parties can be the executor of the improvement actions. The filling in of My Opinion is carried out in preparation for the care plan review. The results (and suggested improvement actions) are then the subject of discussion during the (care plan) discussion.