Sojern:Guest Experience

Sojern Guest Experience Solution empowers businesses in hospitality & entertainment industries to automate services, improve operations, engage customers and enhance customer experience through advanced business analytics.

VenueLytics provides businesses with a complete end-to-end event management solution that includes real-time table & bottle reservation, events booking & management, ticketing & mobile pay, packages & deals, in-venue ordering, customer engagement & loyalty, social media engagement & advanced analytics. VenueLytics solution is built from the ground up with the goal of providing businesses with an integrated service platform to increase revenues and achieve operational efficiency while maintaining quality of service. VenueLytics enables businesses to engage customers in real-time and offer additional services such as ticketing, deals, and coupons without the involvement of a third-party thus reducing overhead costs associated with integrating into multiple third party services.

VenueLytics Platform provides:

1) Services Automation - Digital Concierge
2) Customer Engagement & Experience
3) Operational Efficiency & Productivity
4) Advanced Business Analytics


Business App Key Functionalities:

+ Reservations: Pre-Booking of the Table/Bottle Service and real-time booking at the venue.


+ Digital Clicker: To keep track of number of guests at real-time and synchronized across the venues, Monitors number of free entries in addition to paid entries.


+ Guest List:  Processing Guest lists requests.

+ Ticketing: Online & Offline ticketing, scanning & reporting.

+ Valet Services

+ Party Packages

+ ChatBot Integration

+ Alexa Support


+ Private Event Booking: To review and pre-booking the private halls for various special events like Corporate Events, Private Parties, Birthdays, Bachelorettes, fundraisers and many more…


+ Food/Drink Services: To request & process food and beverage requests. In addition, service ratings are also tracked which are visible only to management.



VENUELYTICS CAN BE USED FOR:


 + Reservation Management   - Managing the Table/Bottle Service Requests, Floor Maps, Guest lists in Real-Time…


+ Private Event Management -  To manage the private Halls booking for events like Corporate Events, Private Parties, Product Launch, Bachelor, Bachelorette parties, Wedding and many other special events…


+ Real-Time Analytics - To monitor the crowd in the venue, various services, prediction and to provide personalized experience.


+ Fast Pass Service - Enable consumers to skip the line by Paying Premium decided by the venue – this is configurable and real-time based on the line wait times and capacity of the venue.


+ Wait Time, Games, Tournaments -  To provide real-time information about the Games, Tournaments, Leagues in Casinos and Bowling Alleys to the Consumer.


+  Food & Drink Services - To request & process food and beverage requests. In addition, service ratings are also tracked which are visible only to management.


+  Karaoke Requests - To process the Karaoke Song Requests & Hall Booking


+ Real-time Alerts – Internal communication within employees is configurable. Alerts be shared amongst designated employees at any time.



We would love to hear what you think about our system. Email us feedback, suggestions, questions: support@venuelytics.com.