Reviews of Island Resort

By: Island Resort & Casino

List of user reviews and ratings for Island Resort

Total ratings

3.59 (Rating count: 88)

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Review summary

Users appreciate the Island Resort app's association with a friendly hotel and casino environment, enjoyable entertainment, and loyalty program benefits. However, multiple reviews highlight significant issues such as frequent app crashes, loading problems, inaccurate or missing promotional offers, removal of useful features, and privacy concerns regarding location tracking. These issues hinder usability and overall satisfaction with the app despite positive comments about the resort itself.

Pros

Good for families and offers free entertainment at times.
Provides a way to keep track of slot play and points used.
Staff is friendly and the hotel and casino are excellent.
The card and loyalty program offer some benefits and royalties.
Enjoyable place to watch shows and have delicious food.

Cons

App frequently freezes or crashes, especially when using features like the slot locator or loading data.
App often fails to load or open, showing white screens or error messages.
Offers and promotions are either not displayed accurately or do not sync promptly with user accounts.
App updates have removed useful features like the ability to see points progress and in-app kiosks.
Requires constant location access, raising privacy concerns.

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User Reviews

Recent rating average: 3.30

All time rating average: 3.59

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21% (9)

Date	Author	Comment
2025-01-09	Ro*****	You shouldn't have to provide a casino your location constantly. That's just data collection you don't need
You shouldn't have to provide a casino your location constantly. That's just data collection you don't need
2024-12-05	Sh*****	No announcements of winners, and never get my gifts, by the time of the room check in time, they are out already! Tried 4 times. Not worth the 2.5 hr. Drive anymore.
No announcements of winners, and never get my gifts, by the time of the room check in time, they are out already! Tried 4 times. Not worth the 2.5 hr. Drive anymore.