Date	Author	Comment
2024-10-28	Ph*****	Can not control the split California king base. It sees them but will not connect. Was told today they think they have the issue resolved but no word on update release. The last updated wan in 23 so I would hope it's coming soon. Until then use your remotes.
Can not control the split California king base. It sees them but will not connect. Was told today they think they have the issue resolved but no word on update release. The last updated wan in 23 so I would hope it's coming soon. Until then use your remotes.
2024-01-04	LD*****	There is an obvious problem with the Bluetooth connection you need to discover the new device every single time you want to use the app in fact you have to discover the frame and the mattress. When did tech support route they acted like it was the first time they ever heard this that you could regain functionality by discovering the device again
There is an obvious problem with the Bluetooth connection you need to discover the new device every single time you want to use the app in fact you have to discover the frame and the mattress. When did tech support route they acted like it was the first time they ever heard this that you could regain functionality by discovering the device again
2023-12-25	Ke*****	The massager function in the app does not do a thing (timer & + - foot and head buttons do not work) along with the memory and the light button? All other functions do work. I deleted and updated it, and it is the same (on my Galaxy S21). The music timer does not function properly. All sound stops between 1 minute and 3 minutes, even when you set the timer from 1 to 8 hours. Lastly, I tried to load the app on my wife's phone (SM-A102U), and it won't get past the first screen (can't find pump).
The massager function in the app does not do a thing (timer & + - foot and head buttons do not work) along with the memory and the light button? All other functions do work. I deleted and updated it, and it is the same (on my Galaxy S21). The music timer does not function properly. All sound stops between 1 minute and 3 minutes, even when you set the timer from 1 to 8 hours. Lastly, I tried to load the app on my wife's phone (SM-A102U), and it won't get past the first screen (can't find pump).
2023-12-25	La*****	Hi, having some big issues with your app for my new isense premier mattress. I spent a ton of money on this mattress and the app won't even link to my mattress. I've unplugged it and reset the app. This really needs to be addressed.
Hi, having some big issues with your app for my new isense premier mattress. I spent a ton of money on this mattress and the app won't even link to my mattress. I've unplugged it and reset the app. This really needs to be addressed.
2023-09-01	Mi*****	Need to remove and add the bed, base, and sleep sensor since the app stops being able to find them. When everything is connected, it will often take 2-4 times changing the firmness or base adjustments before anything actually happens.
Need to remove and add the bed, base, and sleep sensor since the app stops being able to find them. When everything is connected, it will often take 2-4 times changing the firmness or base adjustments before anything actually happens.
2023-08-21	Da*****	Hasn't been able to connect to the mattress since November. The error message is "An error has occurred and administrators have been notified." Don't know who the administrators are but nothing appears to happening. It's now August 2023. I can no longer sign in to the app at all. So no adjustment to the bed and no checking the data from the sleep bar.
Hasn't been able to connect to the mattress since November. The error message is "An error has occurred and administrators have been notified." Don't know who the administrators are but nothing appears to happening. It's now August 2023. I can no longer sign in to the app at all. So no adjustment to the bed and no checking the data from the sleep bar.
2023-06-18	Ol*****	Never connects to base. Always having trouble with 2 different devices 2 different bases tried other devices w app nothing works. App cant find the devices. 1 worked for a few weeks. Ready to abandon the app and the bluetooth junk and ask for a partial credit from you guys. I mean it either works or its junk tech. Proving to be junk tech. Seems like a pretty consistent problem. No one wants to crawl under the bed constantly to reset this junk all the time; why have it?
Never connects to base. Always having trouble with 2 different devices 2 different bases tried other devices w app nothing works. App cant find the devices. 1 worked for a few weeks. Ready to abandon the app and the bluetooth junk and ask for a partial credit from you guys. I mean it either works or its junk tech. Proving to be junk tech. Seems like a pretty consistent problem. No one wants to crawl under the bed constantly to reset this junk all the time; why have it?
2023-06-03	To*****	Never made it past the"connect" stage of setup. And this appears to be a long time problem. How does such an expensive bed have such a terrible app. And I have to type my SSID in? Really? It's discoverable by every other smart app I've ever used.
Never made it past the"connect" stage of setup. And this appears to be a long time problem. How does such an expensive bed have such a terrible app. And I have to type my SSID in? Really? It's discoverable by every other smart app I've ever used.
2023-05-03	Mi*****	Nothing about this app works. Sleep sensor stopped working after two nights. It connects to a base but does nothing. It says it connects to a sleep sensor but no data and it doesn't appear connected in diagnostics section. Disappointing product and experience.
Nothing about this app works. Sleep sensor stopped working after two nights. It connects to a base but does nothing. It says it connects to a sleep sensor but no data and it doesn't appear connected in diagnostics section. Disappointing product and experience.
2023-03-08	Ja*****	Just an absolute failure. Why would you use Bluetooth and get it so wrong when you could use wifi and be online all the time to pull readings. This app is terribly architected.
Just an absolute failure. Why would you use Bluetooth and get it so wrong when you could use wifi and be online all the time to pull readings. This app is terribly architected.

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