Reviews of Modalis

By: Nouvelle-Aquitaine Mobilités

List of user reviews and ratings for Modalis

Total ratings

2.33 (Rating count: 1,254)

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Review summary

Modalis app receives mixed reviews: while some users find it fast, stable, and useful for itinerary planning, many report significant problems such as frequent crashes, inability to buy tickets, malfunctioning payment system, and inaccurate schedule information. The change from a previous app version has caused frustration, with users complaining about lost features and having to pay more on buses. Issues with customer support and app reliability are common themes among negative reviews.

Pros

Some users find the app useful for finding itineraries and appreciate its clean interface.
The app is reported to be quite fast and stable by some users after updates.
Provides bus numbers and basic transit information.
Works well for certain routes or services as per some users' experience.
App interface is described as 'very good' or 'perfect' by a few users.

Cons

Frequent crashes and technical issues, especially when starting an itinerary or purchasing tickets.
Inability to buy tickets or validate accounts; payment mode often fails or is unresponsive.
Incorrect or outdated schedule information; app suggests routes that do not exist or have wrong destinations.
Poor customer support and lack of response to reported issues.
The transition from the previous Ticket Modalis app to this version caused loss of functionality and user dissatisfaction, including having to pay higher fares on buses due to app failures.

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User Reviews

Recent rating average: 1.80

All time rating average: 2.33

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325% (13)

Date	Author	Comment
2025-01-12	Ma*****	Jan 2025: Pau (IDELIS). Après l'actualisation, mes tickets ont disparu et je n'ai peux plus en acheter Jan 2024:Pau (IDELIS): ça marche pas! Impossible d'acheter un ticket ☹️🆘️
Jan 2025: Pau (IDELIS). Après l'actualisation, mes tickets ont disparu et je n'ai peux plus en acheter Jan 2024:Pau (IDELIS): ça marche pas! Impossible d'acheter un ticket ☹️🆘️
2025-01-07	Pu*****	How do I get my tickets back when the whole system crashes? like it happened yesterday (06/01/2025)
How do I get my tickets back when the whole system crashes? like it happened yesterday (06/01/2025)