Reviews of Sunrise by ION Solar

By: ION Solar App

List of user reviews and ratings for Sunrise by ION Solar

Total ratings

3.63 (Rating count: 75)

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Review summary

Users appreciate the app's ability to track solar installation progress and find it easy to use when it works, with helpful support from energy consultants. However, many complain about frequent app crashes, failure to update production data, glitches, and account access problems. The app often requires reinstalling to function temporarily, leading to frustration and poor user experience.

Pros

Allows tracking progress from installation to monitoring.
Easy to use when functioning properly.
Provides tracking of solar installation progress.
Has helpful and knowledgeable energy consultants.
Useful for monitoring solar system when operational.

Cons

App frequently fails to update or refresh solar production data.
App crashes or fails to load after some days of use.
Poor user experience with glitches and no manual refresh option.
Account management issues such as account creation and password reset problems.
Requires frequent uninstalling and reinstalling to function temporarily.

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User Reviews

Recent rating average: 2.00

All time rating average: 3.63

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48% (10)

Date	Author	Comment
2024-12-21	Em*****	Tried to create an account and it says one already exists. Tried to reset password and it says no account exists. Tried to contact Ion and they can't fix it. This app is literally a waste of space. Dodged a bullet anyways, it appears Ion is not actually a solar compy, I believe they're running some scam.
Tried to create an account and it says one already exists. Tried to reset password and it says no account exists. Tried to contact Ion and they can't fix it. This app is literally a waste of space. Dodged a bullet anyways, it appears Ion is not actually a solar compy, I believe they're running some scam.
2024-03-04	DA*****	Somewhat useful. Slow to update.
Somewhat useful. Slow to update.
2024-03-01	Mi*****	App doesn't work. Never finishes loading
App doesn't work. Never finishes loading
2023-05-23	Ia*****	Very glitchy. Worked for about 2 days and then stopped updating. I will log out and uninstall it, reinstall to get an update on the production, and nothing updates.
Very glitchy. Worked for about 2 days and then stopped updating. I will log out and uninstall it, reinstall to get an update on the production, and nothing updates.
2023-05-21	Ju*****	I cannot see how much solar I have gotten each day. I cannot see the inverters either. Last time the app did this I needed to update it, but there is not an update so I am screwed. This app sucks!!!!
I cannot see how much solar I have gotten each day. I cannot see the inverters either. Last time the app did this I needed to update it, but there is not an update so I am screwed. This app sucks!!!!
2023-03-21	ni*****	Would be nice if you could see the power usage of the home and how much the panels are putting back in the grid. Also would be nice if it was live so you could see what panel is putting out what power. This app is way behind other solar provider's. The only good part is tracking the install.
Would be nice if you could see the power usage of the home and how much the panels are putting back in the grid. Also would be nice if it was live so you could see what panel is putting out what power. This app is way behind other solar provider's. The only good part is tracking the install.
2022-11-12	Ci*****	Love the updates, can't wait to see when it's finished & start going g Green!!
Love the updates, can't wait to see when it's finished & start going g Green!!
2022-08-20	Re*****	Poor user experience. Power generation page does not refresh, no way to manually refresh it, chart does not stay up-to-date. Back button is broken, most menu items are of no interest to anyone. Please hire professional ux designers and do this right.
Poor user experience. Power generation page does not refresh, no way to manually refresh it, chart does not stay up-to-date. Back button is broken, most menu items are of no interest to anyone. Please hire professional ux designers and do this right.
2022-08-18	Mi*****	charts don't show the day of data. Day of data only refreshes if you refresh page.
charts don't show the day of data. Day of data only refreshes if you refresh page.
2022-06-14	Se*****	This app is very plain. It's super basic. I have seen other solar apps with actual features.
This app is very plain. It's super basic. I have seen other solar apps with actual features.