Reviews of Wag! - Dog Walkers & Sitters

By: Wag Labs, Inc. App

List of user reviews and ratings for Wag! - Dog Walkers & Sitters

Total ratings

4.37 (Rating count: 9,678)

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Review summary

Wag is widely praised for caring, reliable walkers and useful updates, with strong convenience and trust over time. However, recurring app glitches, billing issues, weak customer support, and vetting/safety concerns are common drawbacks mentioned across multiple reviews.

Pros

Walkers are consistently caring, professional, and reliable.
Walkers provide detailed, frequent updates and reports about the dog's day.
The app makes it convenient to find and book walkers, including last-minute needs.
Many users report long-term satisfaction and trust in Wag and its walkers.

Cons

Frequent glitches and reliability issues with the app interface and experience.
Payment and billing problems, including duplicate charges or unexpected price increases.
Limited or poor customer support and difficulty reaching a real person.
Vetting and safety concerns about staff, plus policy inconsistencies.

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User Reviews

Recent rating average: 3.80

All time rating average: 4.37

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38% (100)

Date	Author	Comment
2026-09-08	De*****	EXCELLENT JOB
EXCELLENT JOB
2026-09-07	Bl*****	This app is terrible. I am trying to endorse a friend to be a dog walker, but I can't on here. She even sent the link and I keep getting a green page with the wag logo.
This app is terrible. I am trying to endorse a friend to be a dog walker, but I can't on here. She even sent the link and I keep getting a green page with the wag logo.
2026-09-07	Ki*****	Thea was great with Riley. I think she will be the perfect fit for us! A1
Thea was great with Riley. I think she will be the perfect fit for us! A1
2026-09-07	Br*****	excellent !!! 100% great
excellent !!! 100% great
2026-09-04	Te*****	Catherine is an absolute lifesaver! Whenever I'm under the weather and can't get Barry out for his walks, I know I can count on her completely. She's reliable, communicative, and clearly loves what she does. Barry always comes home happy and tired in the best way, which tells me everything I need to know. It gives me real peace of mind knowing he's in good hands when I'm not at my best. I couldn't recommend her more!
Catherine is an absolute lifesaver! Whenever I'm under the weather and can't get Barry out for his walks, I know I can count on her completely. She's reliable, communicative, and clearly loves what she does. Barry always comes home happy and tired in the best way, which tells me everything I need to know. It gives me real peace of mind knowing he's in good hands when I'm not at my best. I couldn't recommend her more!
2026-09-04	Ho*****	Between the terrible app and many of the walkers never following instructions. I'd rather surrender my dogs than use this app. Absolutely the worst.
Between the terrible app and many of the walkers never following instructions. I'd rather surrender my dogs than use this app. Absolutely the worst.
2026-09-03	Th*****	Extremely dishonest business. They charged me for service they NEVER provided and continued to charge my card every month. Customer service phone number is NOT listed on their app or website for a reason. Even when I found their # online my attempts to reach to customer service and talk to an agent was NOT possible. The voice message directs you to their online service. Delete the account and close my account.
Extremely dishonest business. They charged me for service they NEVER provided and continued to charge my card every month. Customer service phone number is NOT listed on their app or website for a reason. Even when I found their # online my attempts to reach to customer service and talk to an agent was NOT possible. The voice message directs you to their online service. Delete the account and close my account.
2026-09-02	Be*****	HANDS DOWN THE BEST SERVICE AROUND
HANDS DOWN THE BEST SERVICE AROUND
2026-08-25	wa*****	Faith was excellent kept me informed all tru the trip. pups were happy.
Faith was excellent kept me informed all tru the trip. pups were happy.
2026-08-22	Wa*****	Filled out the application and had almost an immediate response. Krista and her hubby were great in communication and my babies returned happy... except baby girl seems to miss all the loving,already. ❤️ 😍 💖
Filled out the application and had almost an immediate response. Krista and her hubby were great in communication and my babies returned happy... except baby girl seems to miss all the loving,already. ❤️ 😍 💖