Reviews of Wag! - Dog Walkers & Sitters

By: Wag Labs, Inc. App

List of user reviews and ratings for Wag! - Dog Walkers & Sitters

Total ratings

4.08 (Rating count: 9,502)

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Review summary

Wag is widely praised for caring, reliable walkers and useful updates, with strong convenience and trust over time. However, recurring app glitches, billing issues, weak customer support, and vetting/safety concerns are common drawbacks mentioned across multiple reviews.

Pros

Walkers are consistently caring, professional, and reliable.
Walkers provide detailed, frequent updates and reports about the dog's day.
The app makes it convenient to find and book walkers, including last-minute needs.
Many users report long-term satisfaction and trust in Wag and its walkers.

Cons

Frequent glitches and reliability issues with the app interface and experience.
Payment and billing problems, including duplicate charges or unexpected price increases.
Limited or poor customer support and difficulty reaching a real person.
Vetting and safety concerns about staff, plus policy inconsistencies.

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User Reviews

Recent rating average: 3.80

All time rating average: 4.08

Upgrade to see all 221 reviews

39% (87)

Date	Author	Comment
2026-07-11	Ly*****	Wag has reliable, caring walkers. Wag exemplifies the highest level of professional service.
Wag has reliable, caring walkers. Wag exemplifies the highest level of professional service.
2026-07-07	Do*****	Anyone considering working for this terrible company... know this ... wag takes 40% of your wage off the top as a fee. yeah 40%!!! also upon signing up they will ask you to pay for background check. after paying for the background check it will then pop up with a notice saying that due to high volume of applications that your background check may be delayed. shortly after that they will offer you a way to skip the line for just another $149. completely shady. don't get scammed. "fees" to skip ?
Anyone considering working for this terrible company... know this ... wag takes 40% of your wage off the top as a fee. yeah 40%!!! also upon signing up they will ask you to pay for background check. after paying for the background check it will then pop up with a notice saying that due to high volume of applications that your background check may be delayed. shortly after that they will offer you a way to skip the line for just another $149. completely shady. don't get scammed. "fees" to skip ?
2026-07-05	Br*****	Great, thorough, kind, and professional service. I highly recommend..
Great, thorough, kind, and professional service. I highly recommend..
2026-07-05	De*****	Danielle W. was an excellent care giver. She took such good care of my little girl and sent beautiful pictures of her having a great time. I will definitely use her again.
Danielle W. was an excellent care giver. She took such good care of my little girl and sent beautiful pictures of her having a great time. I will definitely use her again.
2026-07-05	De*****	DEF.
DEF.
2026-07-03	To*****	This app and service should absolutely be one star. Believe every negative review. text messages will say things are confirmed, the app will say still say pending and needs to be confirmed. I can't believe how terrible this app is. impossible to get a live agent. I confirmed a dog sitter, but then she was unresponsive and left me without a sitter.
This app and service should absolutely be one star. Believe every negative review. text messages will say things are confirmed, the app will say still say pending and needs to be confirmed. I can't believe how terrible this app is. impossible to get a live agent. I confirmed a dog sitter, but then she was unresponsive and left me without a sitter.
2026-07-02	A *****	There are no people. It is all AI. If you send a message, it will go to AI; if you ask for a person, it will go to AI; if you ask for a person to reach out to you, it will be AI. There is no human being to help if anything goes wrong with your walker. App rarely works. IMO a dangerous option for your pet.
There are no people. It is all AI. If you send a message, it will go to AI; if you ask for a person, it will go to AI; if you ask for a person to reach out to you, it will be AI. There is no human being to help if anything goes wrong with your walker. App rarely works. IMO a dangerous option for your pet.
2026-07-02	Gr*****	Really great app and service!
Really great app and service!
2026-07-01	Ka*****	I'd highly recommend Christine! She treated Cashew like family and kept me updated with pictures throughout the week. Seeing how happy and relaxed he was gave me complete peace of mind while I traveled. Perfect for first-time boarding and little dogs who need extra love and patience. Thank you!
I'd highly recommend Christine! She treated Cashew like family and kept me updated with pictures throughout the week. Seeing how happy and relaxed he was gave me complete peace of mind while I traveled. Perfect for first-time boarding and little dogs who need extra love and patience. Thank you!
2026-06-30	Je*****	easy to use and find and what you need.
easy to use and find and what you need.