Reviews of Tagum Coop Mobile

By: Tagum Cooperative App

List of user reviews and ratings for Tagum Coop Mobile

Total ratings

3.83 (Rating count: 970)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users find the Tagum Coop Mobile app useful for monitoring accounts, especially for those abroad, and appreciate features like loan renewals and real-time transfers within Tagum Coop. However, multiple reviews report critical issues: frequent crashes, device incompatibility after updates, unreliable fund transfers to other banks, delayed or missing OTP messages hindering access, and reduced transparency and convenience compared to earlier versions. While customer service can be helpful, the app needs significant improvements in stability, compatibility, and feature completeness to meet user expectations.

Pros

Allows monitoring of accounts and investments remotely, useful for OFWs handling finances abroad.
Facilitates application for loan renewals through the app, reducing manual processes.
Eliminates the need for tedious operations like account inquiries.
Enables real-time transfers between Tagum Coop accounts.
Provides customer service that can be responsive in resolving account-related issues.

Cons

App frequently crashes or fails to open after updates, leading to accessibility problems.
App shows compatibility issues with various devices, preventing users from opening or updating it.
Fund transfers to other banks are unreliable, often unavailable or with delayed posting times (3-5 days).
Security features like OTPs and authorization codes often fail or experience long delays, blocking logins.
Lack of user-friendly features such as updating contact information within the app; some useful loan details and computations missing in newer versions.

Upgrade to see all 27 reviews

User Reviews

Recent rating average: 1.40

All time rating average: 3.83

Upgrade to see all 27 reviews

48% (13)

Date	Author	Comment
2025-01-21	Ja*****	It keeps crashing. I cannot open it in my mobile...
It keeps crashing. I cannot open it in my mobile...
2025-01-20	on*****	Why I can't open the app ? Last year the app is operating so well but now I have problem of opening it.
Why I can't open the app ? Last year the app is operating so well but now I have problem of opening it.
2024-12-27	Mh*****	It get worst, not user friendly and seems getting unsafe I just updated the latest update...but its not serving better . The previous version was great. I will be deleting the apps soon if there's no improvement.
It get worst, not user friendly and seems getting unsafe I just updated the latest update...but its not serving better . The previous version was great. I will be deleting the apps soon if there's no improvement.
2024-12-17	Re*****	i request for assitance to unblocked may atm and i am in vacation right now i need the money sudenly my atm was blocked but custumer services is not accesible even fund transfer to other bank is not available since last week
i request for assitance to unblocked may atm and i am in vacation right now i need the money sudenly my atm was blocked but custumer services is not accesible even fund transfer to other bank is not available since last week
2024-12-05	Ma*****	Fund transfer to other banks is still unreliable - most of the time you can't use the service since it is unavailable. Also, transfers are posted the next day which is a complete downer. Still hoping for future improvement, for now i will rate 2 stars until this shortcomings are rectified.
Fund transfer to other banks is still unreliable - most of the time you can't use the service since it is unavailable. Also, transfers are posted the next day which is a complete downer. Still hoping for future improvement, for now i will rate 2 stars until this shortcomings are rectified.
2024-11-29	Ex*****	Plss fix your app cause when I open it exist automatically
Plss fix your app cause when I open it exist automatically
2024-11-17	Ph*****	Error message on google store. "This app isn't compatible with your device anymore. contact the developers for more info." Im using Samsung Galaxy A8 plus. 😢
Error message on google store. "This app isn't compatible with your device anymore. contact the developers for more info." Im using Samsung Galaxy A8 plus. 😢
2024-11-09	mi*****	After update I cant open it on my phone, its not compatible with my Vivo V9 anymore Iand it doesn't allow me to open in my HUAWEI phone.
After update I cant open it on my phone, its not compatible with my Vivo V9 anymore Iand it doesn't allow me to open in my HUAWEI phone.
2024-10-18	An*****	Transfer to Banks (Online Transfer) has been unavailable for a long time! My app is updated by the way. So this isn't on my end. The ATM card that they offer can't even be activated here in NCR! What is the use of availing it then? Now I don't have access anymore to my own money. This is giving me anxiety and I don't know if I should panic. Can you at least tell me if technical team is working on this?
Transfer to Banks (Online Transfer) has been unavailable for a long time! My app is updated by the way. So this isn't on my end. The ATM card that they offer can't even be activated here in NCR! What is the use of availing it then? Now I don't have access anymore to my own money. This is giving me anxiety and I don't know if I should panic. Can you at least tell me if technical team is working on this?
2024-10-11	Ar*****	After the update, I can't open this app anymore. How will I able to monitor my account?
After the update, I can't open this app anymore. How will I able to monitor my account?