Reviews of SES Remote Access Control

By: Security Enhancement Systems, LLC App

List of user reviews and ratings for SES Remote Access Control

Total ratings

3.39 (Rating count: 119)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users find the SES Remote Access Control app generally user-friendly and effective for controlling site access, with reliable tech support. However, significant issues include persistent update prompts without prior notifications, frequent bugs affecting login and app stability, freezing, and compatibility problems on some devices. Users also report poor performance in areas with weak signal and desire better offline functionality. Despite these issues, many consider it better than alternatives and valuable for fieldwork.

Pros

User-friendly and easy to use.
Effective when it works, better than alternative apps like Traccess.
Reliable tech support that helps resolve issues promptly.
Useful in commercial fiber optic communications and similar fieldwork.

Cons

Frequent app update requirements without prior notifications, causing inconvenience especially in remote areas.
Bugs causing login problems such as inability to backspace PIN or handling password errors.
App freezing or crashing, particularly when logging out at one site near another site.
Compatibility issues with certain phone models, e.g., not working properly on LG Wing.
Poor offline functionality; app does not work well without adequate signal strength.

Upgrade to see all 20 reviews

User Reviews

Recent rating average: 2.60

All time rating average: 3.39

Upgrade to see all 20 reviews

40% (8)

Date	Author	Comment
2023-09-11	Ca*****	App is good but can put the tile in the short cuts
App is good but can put the tile in the short cuts
2023-06-20	xX*****	worked fine then now keeps telling me wrong password but basswood work on my work iPhone just fine
worked fine then now keeps telling me wrong password but basswood work on my work iPhone just fine
2023-04-28	Br*****	Well it worked fine. No bugs. Then there was a "bug fix" on 4/7 (I only use this monthly), now I can't backspace my old PIN to enter the new one. I'm locked out. NOW there's a bug. Great job.
Well it worked fine. No bugs. Then there was a "bug fix" on 4/7 (I only use this monthly), now I can't backspace my old PIN to enter the new one. I'm locked out. NOW there's a bug. Great job.
2023-01-19	Ma*****	Rolling on looking for local sites. Won't open the lock. This should work offline. What a dumb product.
Rolling on looking for local sites. Won't open the lock. This should work offline. What a dumb product.
2023-01-03	Mi*****	My entire team is expired and there's no help with reseting the IVR.
My entire team is expired and there's no help with reseting the IVR.
2022-09-14	Da*****	Was having problems downloading app. Had to clear data in Google play store for it to load and install.
Was having problems downloading app. Had to clear data in Google play store for it to load and install.
2022-06-27	J *****	The app freezes when trying to log out of a site and you are in range of another site. Happens with both apple and Android. It used to be when you arrived at a site and opened the app you were given the option to log out before anything else, it no longer offers that. Please fix this entry to a site is now a 20 minute process if you haven't logged out prior.
The app freezes when trying to log out of a site and you are in range of another site. Happens with both apple and Android. It used to be when you arrived at a site and opened the app you were given the option to log out before anything else, it no longer offers that. Please fix this entry to a site is now a 20 minute process if you haven't logged out prior.
2021-05-29	Ca*****	Very good application. Used it a lot while working commercial fiber optic communications in Louisville and Indianapolis!
Very good application. Used it a lot while working commercial fiber optic communications in Louisville and Indianapolis!
2021-05-18	An*****	SES tech support has never let me down the few times I have needed them. I have worked with Vicki the few times I needed tech support and she has always resolved my issue. Extremely user friendly app and a great system.
SES tech support has never let me down the few times I have needed them. I have worked with Vicki the few times I needed tech support and she has always resolved my issue. Extremely user friendly app and a great system.
2021-04-01	Th*****	Worked once then second time trying to use screen when opening app. Kept blacking out
Worked once then second time trying to use screen when opening app. Kept blacking out