Reviews of PGO : Hostel/PGs Bookings App

By: Thinkwide's PGO

List of user reviews and ratings for PGO : Hostel/PGs Bookings App

Total ratings

3.30 (Rating count: 3,685)

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Review summary

Users appreciate the app's interface, location features, and useful wallet system, plus cashback offers. However, many face issues with unresponsive hosts, improper refunds, inaccurate filters, and misleading property details. Customer support is often unhelpful, and technical glitches reduce reliability, making bookings risky and causing frustration.

Pros

User-friendly interface and smooth app design praised by multiple users.
Includes location integration with Google Maps for hostels and PGs.
Offers cash back and discounts which are useful for young professionals.
Allows viewing all transactions in wallet and reusing wallet balance for bookings.
Provides a convenient platform to search accommodation options like hostels, PGs, and guest houses from user location.

Cons

Frequent issues with host responses not answering calls or honoring bookings, leading to wasted time.
Delayed or non-refundable payments/cancellations causing loss of money to users.
Mismatch between filters selected and actual property availability, e.g., single sharing rooms not really available.
Verified properties sometimes do not match descriptions or images; poor quality and misleading listings.
Customer care support often unresponsive or unable to resolve issues effectively.
Technical problems such as OTP verification failure, app loading slowly, freezing, or internal server errors.

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User Reviews

Recent rating average: 1.70

All time rating average: 3.30

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143% (10)

Date	Author	Comment
2022-10-05	Te*****	Please don't expect you will get desired rooms with the pgo , i tried for single share accomodation around Gachibowli area and paid amount as well , amount got deducted within seconds, but host not accepted the same , so they told to look for other rooms but they are not able to find and finally I cancelled booking and they told they will deduct some charge , ok fine but they didn't return money yet after 5 days of cancellation, so please don't believe them try alternative options,
Please don't expect you will get desired rooms with the pgo , i tried for single share accomodation around Gachibowli area and paid amount as well , amount got deducted within seconds, but host not accepted the same , so they told to look for other rooms but they are not able to find and finally I cancelled booking and they told they will deduct some charge , ok fine but they didn't return money yet after 5 days of cancellation, so please don't believe them try alternative options,
2022-08-20	Dh*****	Similar experience shared by another user. Selected the property, went for the visit and then had to call the contact centre and through them , I got to know that owner is not answering the call. So visit next time. Who is going to waste the time visiting next time!
Similar experience shared by another user. Selected the property, went for the visit and then had to call the contact centre and through them , I got to know that owner is not answering the call. So visit next time. Who is going to waste the time visiting next time!