Reviews of Karri - Simple Collections

By: Education Payment Solutions (Pty) Ltd

List of user reviews and ratings for Karri - Simple Collections

Total ratings

4.48 (Rating count: 18,424)

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Review summary

Reviewers repeatedly praise Karri for excellent, responsive support from agents like Owen, Maggie, Zezethu, Jody, and Rahiem. The app is described as easy to use with a user-friendly GUI that makes school payments convenient. Users note fast issue resolution and proactive follow-ups. The service is valued for promoting financial literacy for children. Top recurring themes include strong support, ease of use, payment convenience, and quick resolution, with occasional bugs and device-related issues as downsides.

Pros

Highly responsive and helpful customer support across agents (Owen, Maggie, Zezethu, Jody, Rahiem).
Easy-to-use app with a user-friendly GUI that makes school payments simple and quick.
Fast issue resolution and proactive follow-ups to ensure problems are sorted.
Makes school payments easy and convenient for parents and students.
Positive impact on financial literacy for children.

Cons

Occasional bugs, such as duplicate collections being added after dismissal.
Some devices report the app not working or not showing information about the child (device compatibility issues).
Very little negative feedback overall; only a few cases report minor issues.

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User Reviews

Recent rating average: 4.50

All time rating average: 4.48

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3% (8)

Date	Author	Comment
2026-06-03	Am*****	frustrating. reference to tabs not seen disatisfied and very frustrated
frustrating. reference to tabs not seen disatisfied and very frustrated
2026-06-02	No*****	I'm really struggling when I need to get to this app and pay it's really frustrating me honestly like sometimes I would have money and want to pay it will give difficulties
I'm really struggling when I need to get to this app and pay it's really frustrating me honestly like sometimes I would have money and want to pay it will give difficulties
2026-06-02	Nq*****	I received a Great service from Owen
I received a Great service from Owen
2026-06-02	Pa*****	Owen service was excellwnt
Owen service was excellwnt
2026-06-02	Jo*****	Great app! A pleasure to use when ordering and paying for specific items for the schools my boys go to.
Great app! A pleasure to use when ordering and paying for specific items for the schools my boys go to.
2026-06-01	Nd*****	Excellent service thank you Erika u save my life imagine stressful month end, u are a God sent thank you my girl u the best 🌹🌹
Excellent service thank you Erika u save my life imagine stressful month end, u are a God sent thank you my girl u the best 🌹🌹
2026-05-31	Ev*****	This app makes a parenting duties simple no stress for long queues at the bank or at school when you want to pay for your child's activities
This app makes a parenting duties simple no stress for long queues at the bank or at school when you want to pay for your child's activities
2026-05-30	Fe*****	second time getting help by the Karri team, they just exceptional
second time getting help by the Karri team, they just exceptional
2026-05-29	Ha*****	The service was extremely excellent, Maggie she was patient with me. She help me with my query. thank you Maggie.
The service was extremely excellent, Maggie she was patient with me. She help me with my query. thank you Maggie.
2026-05-29	Nk*****	the response is very good
the response is very good