Reviews of IBBL iSmart

By: Islami Bank Bangladesh PLC App

List of user reviews and ratings for IBBL iSmart

Total ratings

4.23 (Rating count: 11,711)

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Review summary

Users praise IBBL iSmart for easy, secure money transfers and a clean, UI-friendly, digital-first experience, often comparing it favorably with Cellfin. Repeated issues include lack of biometric login, startup crashes/black screens, Bangladesh-only operation, and perceived fees not aligned with official circular. They also request missing features such as deposit account opening, bkash/MFS transfers, and MTDR-type options. Overall, strong transfer flow and design are offset by reliability, policy, and feature gaps that the dev team should address.

Pros

Easy and secure money transfers
User-friendly UI/UX
Helpful app with overall positive experience
Digital-first experience with online registration/no branch visits
Perceived as better than competitor Cellfin

Cons

Biometric login (fingerprint/face ID) not available
App sometimes fails to start or crashes (black screen)
Bangladesh-only operation / cannot be used from other countries
Fees charged in the app not aligned with official circular
Missing essential features (deposit account opening; bkash/MFS transfers; MTDR-like options)

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User Reviews

Recent rating average: 2.60

All time rating average: 4.23

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22% (44)

Date	Author	Comment
2026-07-11	Md*****	good job
good job
2026-07-10	Ha*****	I'm using since 2018,, this Apps is very good service Notting happing 😊
I'm using since 2018,, this Apps is very good service Notting happing 😊
2026-07-10	Op*****	ভুয়া
ভুয়া
2026-07-01	md*****	this service not good before same
this service not good before same
2026-06-29	Mi*****	Assalamu Alaikum. I use this app from Saudi Arabia. I transfer funds to my Islami Bank account every month, and I used to be able to send money from this 'iSmart' app to various Nagad accounts; it was very convenient. However, currently, I am unable to transfer money from this app to Nagad or bKash accounts! I am quite worried about this. I hope Islami Bank Bangladesh Limited will soon restore the facility to transfer funds to Nagad or bKash accounts. Allah Hafiz.
Assalamu Alaikum. I use this app from Saudi Arabia. I transfer funds to my Islami Bank account every month, and I used to be able to send money from this 'iSmart' app to various Nagad accounts; it was very convenient. However, currently, I am unable to transfer money from this app to Nagad or bKash accounts! I am quite worried about this. I hope Islami Bank Bangladesh Limited will soon restore the facility to transfer funds to Nagad or bKash accounts. Allah Hafiz.
2026-06-28	vh*****	Why i can't do npsb. selecting bank account is not working. this function look dead.
Why i can't do npsb. selecting bank account is not working. this function look dead.
2026-06-26	Da*****	good service, but now service problem
good service, but now service problem
2026-06-24	MD*****	It would be much better if all these facilities were provided inside the app, such as changing the phone number, activating debit or online banking, etc.
It would be much better if all these facilities were provided inside the app, such as changing the phone number, activating debit or online banking, etc.
2026-06-24	TA*****	Totally backdated! Why do I have to visit branch‽
Totally backdated! Why do I have to visit branch‽
2026-06-18	Ar*****	আলহামদুলিল্লাহ
আলহামদুলিল্লাহ