Reviews of IBBL iSmart

By: Islami Bank Bangladesh PLC App

List of user reviews and ratings for IBBL iSmart

Total ratings

4.23 (Rating count: 11,748)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users praise IBBL iSmart for easy, secure money transfers and a clean, UI-friendly, digital-first experience, often comparing it favorably with Cellfin. Repeated issues include lack of biometric login, startup crashes/black screens, Bangladesh-only operation, and perceived fees not aligned with official circular. They also request missing features such as deposit account opening, bkash/MFS transfers, and MTDR-type options. Overall, strong transfer flow and design are offset by reliability, policy, and feature gaps that the dev team should address.

Pros

Easy and secure money transfers
User-friendly UI/UX
Helpful app with overall positive experience
Digital-first experience with online registration/no branch visits
Perceived as better than competitor Cellfin

Cons

Biometric login (fingerprint/face ID) not available
App sometimes fails to start or crashes (black screen)
Bangladesh-only operation / cannot be used from other countries
Fees charged in the app not aligned with official circular
Missing essential features (deposit account opening; bkash/MFS transfers; MTDR-like options)

Upgrade to see all 207 reviews

User Reviews

Recent rating average: 4.50

All time rating average: 4.23

Upgrade to see all 207 reviews

22% (45)

Date	Author	Comment
2026-07-31	An*****	Please, introduce the option to open FDR and DPS accounts in this app.
Please, introduce the option to open FDR and DPS accounts in this app.
2026-07-31	Md*****	please online registration activate account ibbl ismart account
please online registration activate account ibbl ismart account
2026-07-29	Ma*****	Nais
Nais
2026-07-24	Mo*****	Best Service this App
Best Service this App
2026-07-22	MO*****	ধন্যবাদ
ধন্যবাদ
2026-07-22	Ru*****	excellent
excellent
2026-07-19	MU*****	Dear developer Team, In the IIBL iSmart apps home page only display the available balance to prevent confusion. we want to see only available balanace which ammount we can withdraw.
Dear developer Team, In the IIBL iSmart apps home page only display the available balance to prevent confusion. we want to see only available balanace which ammount we can withdraw.
2026-07-15	md*****	goodspp
goodspp
2026-07-14	Eb*****	not bad
not bad
2026-07-11	Md*****	good job
good job