BlueService Desk

BlueService is an Inteek product for the administration of internal and external services of a company. It organizes the requirements and incidents by department with the objective of improving the follow-up and offering a quick attention, identifying improvement opportunities and definitively solving multiple incidents of the same type.
It also allows you to monitor the evaluation of the agents, obtaining the percentage of satisfaction through the automatic sending of surveys and the opportunity to increase the productivity of each of the departments by making better decisions based on the information collected during a specific period.