InfraBoard

Stay connected to your IT support, wherever you are.

The InfraBoard mobile app is the essential companion for all Infranat customers. It offers a seamless and secure interface for managing your support requests and controlling your IT infrastructure directly from your pocket.

No need to wait until you're at a computer to report a problem: take a photo, describe the incident, and our team (assisted by our AI) takes over instantly.

🚀 KEY FEATURES:

🎫 Simplified Ticket Management

Create new support requests or incidents in seconds.

Track the progress (New, In Progress, Planned, Resolved) via a clear timeline.

View the urgency level and the assigned technician for your case.

💬 Integrated Instant Messaging

Chat with our technicians via a modern chat-style interface.

Complete history of exchanges (centralized emails and comments).

View the automatic qualification of your request by our AI.

📷 Multimedia Enhancement

Add photos or screenshots directly from your mobile device to help our technicians understand the problem faster.

🔔 Real-Time Notifications

Never miss a response! Receive a push notification as soon as a technician replies or your ticket status changes.

📊 Comprehensive Overview

Access your account statistics (number of open tickets, IT assets).

Manage your profile and privacy preferences.

🔒 Security and Confidentiality

Secure authentication.

Your data is protected and hosted in accordance with professional standards.

This application is reserved for customers under contract with Infranat. A customer account is required to log in.