LeapReply AI Customer Service

LeapReply is a multi-channel AI customer-service assistant built for small and growing teams. Bring LINE, Facebook Messenger, Instagram DMs and website live chat into one shared inbox. The AI answers common questions grounded on your own knowledge base, and hands the conversation to a human the moment it is unsure or the customer asks for one.

■ One inbox for every channel
Stop juggling apps. Every conversation is organised as a case with clear status, notes and owner.

■ AI replies first, humans handle what matters
Answers are grounded on your knowledge base. Low-confidence or human-requested chats are handed off automatically. The AI never makes things up and never solicits personal data.

■ See who is browsing right now
Watch live visitors on your website and jump in at the right moment.

■ Know your service quality
Unresolved, waiting, overdue and resolved-today at a glance, plus first-response time and volume by channel and operator.

■ Handle it anywhere
Reply, manage your knowledge base, and check reports and live visitors from your phone, with push alerts for what needs you.

LeapReply lets a small team deliver enterprise-grade, real-time customer service.