Incident IQ

Name: Incident IQ
Rating: 3.017857 (56 reviews)
Author: Incident IQ

By: Incident IQ

Incident IQ is a help ticket platform designed especially for K-12.

Features & Capabilities

Incident IQ is a specialized help ticket platform designed specifically for K-12 education environments. It provides robust features tailored for IT, asset, and facility management, making it adaptable to schools of any size and budget.

With Incident IQ Mobile, users gain powerful on-the-go capabilities. Teachers can easily submit help tickets from their devices, while IT support staff can efficiently manage tickets for quick issue resolution. Additionally, the app features asset management through device scanning, simplifying check-in and check-out processes. Note that an Incident IQ account is required to access the app, ensuring secure and smooth operations for educational institutions.

User Growth & Download Statistics

App Education

By:

Downloads:

Rating:

Version:

3.9.6 Last updated: 2025-05-27

Version code:

30906

Creation date:

2017-05-30

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CAMERA Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.RECORD_AUDIO Very high risk
android.permission.READ_EXTERNAL_STORAGE High risk
android.permission.BLUETOOTH Moderate risk
android.permission.INTERNET Low risk
android.permission.MODIFY_AUDIO_SETTINGS Low risk
android.permission.POST_NOTIFICATIONS Low risk

Size:

50.16MB

Email:

de*****@incidentiq.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-10

Compare stats and ranking:

Ranking

# 456,339 ▲ 3,040

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Incident IQ

Google Play Store

https://play.google.com/store/apps/details?id=com.incidentiq.mobile

Email:

de*****@incidentiq.com

Website:

https://www.incidentiq.com

User Reviews

Users praise Incident IQ's mobile app for basic ticket management on the go and its availability as a proper app rather than just a web interface. However, multiple reviews highlight significant problems including frequent crashes when adding photos, notification failures, login and update loop issues, and limited features compared to the web version. Overall, users find the app buggy, unstable, and needing major improvements especially in reliability and feature completeness.

Pros

Has a proper mobile app, providing the convenience of mobile access to Incident IQ.
Allows checking and managing tickets on the go without needing a work laptop.
Offers basic straightforward and simple ticket management functionality.

Cons

Frequent app crashes or restarts, especially when taking photos or uploading assets, causing loss of work.
Mandatory updates are problematic, often causing infinite update loops preventing login.
Notifications do not work properly despite being essential for staying informed in the field.
Login issues, including inability to stay logged in or repeated sign-in page reloads.
The mobile app lacks feature parity with the web interface, missing important features like search and ticket follower visibility, and having poor UI and formatting.

Recent reviews

Mandatory updates are fine but why is it 24/7? Why can't I choose to install updates in the background?

RG*****, 2024-12-09

My workplace transferred this year from 1-2-1 to IncidentIQ. This would be better, as it has a proper mobile app, except that the mobile app kicks you off of the ticket nearly every time you take a photo.