Reviews of Arabi Islami Mobile

By: Islamic International Arab Bank

List of user reviews and ratings for Arabi Islami Mobile

Total ratings

4.59 (Rating count: 46,667)

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Review summary

Users largely praise ease of use and overall good quality, but the dominant feedback centers on stability and reliability problems: crashes after updates, slow performance, and failed OTP/notification delivery that disrupts payments. Customer support is frequently deemed unhelpful, and many complain about a disliked UI/UX overhaul. These recurring issues suggest prioritizing stability, notification reliability, and update quality to restore user trust.

Pros

Easy to use / user-friendly interface (highlighted in multiple reviews)
Generally good quality / positive sentiment (reviews mentioning 'good' or 'very good app')
Some users express willingness to recommend the app due to its historical usefulness (positive remarks about the app before the issues)

Cons

App stability issues: frequent crashes / stops working, especially after updates
Slow performance and noticeable lag
OTP/notifications delivery failures and related payment issues (unable to receive OTP, alerts, or pay bills)
Poor customer support / difficulty contacting the bank (unresponsive call center)
Disliked update UI/UX changes (new layout/colors/icons) introduced in recent updates

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User Reviews

Recent rating average: 2.20

All time rating average: 4.59

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50% (40)

Date	Author	Comment
2026-06-15	Al*****	Card applications are blocked because the ID upload feature does not work. Complaints go completely unanswered. Submitting a request via the app or web results in zero confirmation or follow-up.
Card applications are blocked because the ID upload feature does not work. Complaints go completely unanswered. Submitting a request via the app or web results in zero confirmation or follow-up.
2026-06-13	mo*****	The recent update appears to have introduced significant problems, and my overall experience has become much worse than before. I would appreciate your urgent assistance in resolving this issue and restoring access to my account as soon as possible.
The recent update appears to have introduced significant problems, and my overall experience has become much worse than before. I would appreciate your urgent assistance in resolving this issue and restoring access to my account as soon as possible.
2026-06-11	Dr*****	very bad update..it asks everytime for the card number, selfie, and account number and then crashes..am not able to use my account at all
very bad update..it asks everytime for the card number, selfie, and account number and then crashes..am not able to use my account at all