Reviews of IHP App

By: Skubbs App

List of user reviews and ratings for IHP App

Total ratings

2.71 (Rating count: 727)

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Review summary

Users consistently report severe login problems, frequent app crashes, and frustrating image upload issues that impede claim submissions. The app's interface is unintuitive, with confusing prompts and lack of helpful feedback. Some users mention customer service was able to resolve issues when contacted, but overall the app is buggy, insecure, and unreliable, causing significant user dissatisfaction.

Pros

Customer service responded and helped resolve some issues when contacted via email.

Cons

Frequent login issues: users unable to log in despite correct credentials, with errors stating invalid credentials or no record found.
App crashes frequently, especially on startup or during OTP verification.
Poor image upload functionality: poor resolution of photos, difficulties uploading supported file types, resulting in repeated claim resubmissions.
Unintuitive and buggy user interface: no back button, confusing prompts, lack of error feedback, and problematic navigation.
Security concerns and lack of synchronization between app and web portal login credentials.

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User Reviews

Recent rating average: 1.50

All time rating average: 2.71

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89% (25)

Date	Author	Comment
2025-01-28	Nu*****	Hi IHP..i can't login even with the right credentials..please fix this as soon as possible
Hi IHP..i can't login even with the right credentials..please fix this as soon as possible
2024-12-27	Am*****	Doesn't work!! Can't even log in. Keeps saying invalid for the correct credentials. Reset password also doesn't send any email or SMS. Frustrating experience!
Doesn't work!! Can't even log in. Keeps saying invalid for the correct credentials. Reset password also doesn't send any email or SMS. Frustrating experience!
2024-11-15	Ju*****	For unknown reason, the app logout by itself. I tried to login but I unable to do so. The app popup show that no record matching my identity. 🤔
For unknown reason, the app logout by itself. I tried to login but I unable to do so. The app popup show that no record matching my identity. 🤔
2024-09-29	Pe*****	The app doesn't load even after the update. Pls rectify.
The app doesn't load even after the update. Pls rectify.
2024-09-28	Hk*****	even with location access, can't find nearby clinics. can't search for clinics by location either. who r u even paying to build this...
even with location access, can't find nearby clinics. can't search for clinics by location either. who r u even paying to build this...
2024-09-16	Lu*****	Can't log in on Samsung Galaxy S24+, crashes at OTP screen. Please fix.
Can't log in on Samsung Galaxy S24+, crashes at OTP screen. Please fix.
2024-09-14	Ya*****	Initially my e-card wasn't able to load, but I emailed in and they were able to rectify the problem. Thank you!
Initially my e-card wasn't able to load, but I emailed in and they were able to rectify the problem. Thank you!
2024-08-08	Yi*****	Cant log in at all after log out. Says invalid but i used the same log in details. Reset password but no email or sms came. Worst app ever.
Cant log in at all after log out. Says invalid but i used the same log in details. Reset password but no email or sms came. Worst app ever.
2024-07-28	La*****	Worst App ever. changing a new phone and log in but couldn't. Keeps asking me to share with others even after delete and download. Couldn't open the apps at all. Nonsense
Worst App ever. changing a new phone and log in but couldn't. Keeps asking me to share with others even after delete and download. Couldn't open the apps at all. Nonsense
2024-07-27	ad*****	App crashed on start up. It generates some sort of link and closes the app. It's sad that the app is at its worst when we really need it
App crashed on start up. It generates some sort of link and closes the app. It's sad that the app is at its worst when we really need it