Reviews of IHG One Rewards: Book Hotels

By: IHG Mobile App

List of user reviews and ratings for IHG One Rewards: Book Hotels

Total ratings

4.87 (Rating count: 264,900)

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Review summary

Most reviews praise the IHG One Rewards app for being easy to use, fast, and letting users search, view, and book rooms with a seamless flow. Repeated comments highlight straightforward navigation and quick reservations, with many noting a smooth booking experience across stays. The rewards program is seen as valuable, with useful points and discounts. However, isolated issues do exist: an account lockout reported by one user, inability to save info, occasional rate discrepancies, high parking costs, and rare app crashes or white screens at check-in. Overall, usability and speed drive the positive sentiment.

Pros

Very easy to search, view, and book rooms.
Easy to use with straightforward navigation and a smooth upgrade flow.
Fast, responsive app with quick reservations.
Rewards program provides valuable points and discounts.

Cons

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User Reviews

Recent rating average: 3.70

All time rating average: 4.87

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12% (92)

Date	Author	Comment
2026-08-03	Fr*****	Great hotel options and prices.
Great hotel options and prices.
2026-08-02	Ro*****	this app is so easy to use!
this app is so easy to use!
2026-08-02	Tr*****	Easy process. Stayed here previously. Clean. Comfy. Close to the Airport.
Easy process. Stayed here previously. Clean. Comfy. Close to the Airport.
2026-08-02	Er*****	Love the brand
Love the brand
2026-08-02	Ro*****	Easy app to work with.
Easy app to work with.
2026-08-02	Je*****	adding cards is not user friendly
adding cards is not user friendly
2026-08-01	Tr*****	it's so much cheaper to just book the room not as a member. not a dollar or two but sometimes $50. what's the point of being a member? cause they hope you won't check and they can hide the real price of your points. lame
it's so much cheaper to just book the room not as a member. not a dollar or two but sometimes $50. what's the point of being a member? cause they hope you won't check and they can hide the real price of your points. lame
2026-08-01	Ra*****	great app and very easy to use
great app and very easy to use
2026-08-01	He*****	site sucks to log into & use your rewards
site sucks to log into & use your rewards
2026-07-31	Mo*****	quick and easy booking
quick and easy booking