Reviews of Equitas Mobile Banking

By: Equitas Small Finance Bank Ltd App

List of user reviews and ratings for Equitas Mobile Banking

Total ratings

4.56 (Rating count: 101,069)

Review summary

Users widely report that the Equitas Mobile Banking app suffers from frequent crashes especially on latest Android 15 and Pixel devices, making it unusable for many. It also experiences slow loading times and inconvenient repeated OTP verification with frequent failures. Customer support is criticized for being unresponsive with long wait times. Key features such as receiving UPI payments and scan-pay options are missing or malfunctioning. These issues lead to a frustrating banking experience despite basic payment sending working when the app functions properly.

Pros

Provides basic banking functions such as UPI payment sending.
Customer is able to use the app for some banking tasks when it works.
The bank itself has some appreciated services according to one user.
Allows account access and balance checking when functional.

Cons

App crashes on latest Android 15 and Pixel devices frequently, causing non-usability.
Slow loading times for content and various app sections.
Excessive OTP requests causing inconvenience, sometimes not delivering OTPs at all.
Poor customer support with long wait times and unresponsive helpline.
Inability to receive UPI payments and lack of features like scan and pay.
Problems with adding beneficiaries and UI glitches like flickering or app closing unexpectedly.

Upgrade to see all 45 reviews

User Reviews

Recent rating average: 1.90

All time rating average: 4.56

Upgrade to see all 45 reviews

67% (30)

Date	Author	Comment
2025-01-15	YC*****	I give this rating because everywhere every one when using upi for transaction this equitas bank sit on backside in locked room with no interest first they don't have proper feature to use this upi and not able to receive money via upi only can send here .. and there have no option in app where I able to activate receive money via upi it's just stop by either bank side or app don't know,and how to activate just able to send only via upi in this app.
I give this rating because everywhere every one when using upi for transaction this equitas bank sit on backside in locked room with no interest first they don't have proper feature to use this upi and not able to receive money via upi only can send here .. and there have no option in app where I able to activate receive money via upi it's just stop by either bank side or app don't know,and how to activate just able to send only via upi in this app.
2025-01-12	SO*****	App should be optimised so that content loading time be minimised. It takes considerably more time to load each and every option and logging in as well.
App should be optimised so that content loading time be minimised. It takes considerably more time to load each and every option and logging in as well.
2025-01-11	Al*****	The issue was solved. It's working now. ---------------------------+ Till November the app was working good in pixel 8 pro. After that it doesn't open. I tried in pixel 9 pro fold also, it's not opening. Pls update the app as per monthly pixel updates. What's the point of having an application that doesn't open?
The issue was solved. It's working now. ---------------------------+ Till November the app was working good in pixel 8 pro. After that it doesn't open. I tried in pixel 9 pro fold also, it's not opening. Pls update the app as per monthly pixel updates. What's the point of having an application that doesn't open?
2025-01-09	Ad*****	It's a good banking app. Just a recommendation - please add scan and pay feature in the app itself. It would be of great help to the users!
It's a good banking app. Just a recommendation - please add scan and pay feature in the app itself. It would be of great help to the users!
2025-01-09	Ka*****	Hi, myself jk,I am a QA. I am using pixel 7 Now...Once I open the application it was flickering and closed, once I again clear tha cache and storage, again it was flickering. Due to this problem I can't able to pay the emi on Jan 10, it was poor experience by your side. Please check tha compatibility issue...
Hi, myself jk,I am a QA. I am using pixel 7 Now...Once I open the application it was flickering and closed, once I again clear tha cache and storage, again it was flickering. Due to this problem I can't able to pay the emi on Jan 10, it was poor experience by your side. Please check tha compatibility issue...
2025-01-08	Ma*****	Loading each tab is taking more time and also OTP for every time login feels unwanted security check. Recent time facing issue in access the app, tried reinstall as well but doesn't work.
Loading each tab is taking more time and also OTP for every time login feels unwanted security check. Recent time facing issue in access the app, tried reinstall as well but doesn't work.
2025-01-07	Su*****	Very bad network. I request to everyone please don't use this app to secure your money they don't have people to assist u . They freeze your bank whenever they want even they can stop your transaction. They will never attend your call . I m also a user that's why I know . Such a bad experience. Once I recover my money I will block this account
Very bad network. I request to everyone please don't use this app to secure your money they don't have people to assist u . They freeze your bank whenever they want even they can stop your transaction. They will never attend your call . I m also a user that's why I know . Such a bad experience. Once I recover my money I will block this account
2025-01-04	Vi*****	Team, I am not able to open mobile banking applications. Tired clearing cache n storage no use. Tried reaching customer care, unable to get in touch with anyone. Pls assist
Team, I am not able to open mobile banking applications. Tired clearing cache n storage no use. Tried reaching customer care, unable to get in touch with anyone. Pls assist
2025-01-04	Ar*****	Not working with latest Android 15 on my Pixel 8 mobile. App tries to open and then crashes. This issue is being reported by many users. Hope the developer will do something. Problem has been informed to relationship manager of the bank.
Not working with latest Android 15 on my Pixel 8 mobile. App tries to open and then crashes. This issue is being reported by many users. Hope the developer will do something. Problem has been informed to relationship manager of the bank.
2025-01-02	Re*****	Hi, since most recent update in my pixel 7a your app is closing in 1 second after opening. Please update and fix the bug.
Hi, since most recent update in my pixel 7a your app is closing in 1 second after opening. Please update and fix the bug.