Reviews of IBM Verify

By: International Business Machines Corp.

List of user reviews and ratings for IBM Verify

Total ratings

2.89 (Rating count: 985)

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Review summary

Multiple users face critical issues with IBM Security Verify app including failure to scan QR codes due to poor camera focus, frequent error messages blocking setup and login, lack of reliable push notifications, and problems recovering accounts after uninstall or device change. However, once set up, many find it smooth and reliable with functional TOTP and biometric options. The app needs significant improvements in QR scanning, error handling, notification delivery, and account recovery support to meet user expectations.

Pros

The app works smoothly after initial setup and rarely fails during regular use.
Time-based one-time passwords (TOTP) function correctly once configured.
Provides biometric authentication options like fingerprint or Touch ID, although sometimes buggy.
Helpful support response was received in at least one case for account recovery.

Cons

App frequently shows error messages like "Can't play this video" or "Oops, something went wrong," preventing setup or login.
QR code scanning feature is unreliable due to poor autofocus and lack of manual focus controls.
App lacks push notifications or fails to show notification permissions, leading to missed login alerts.
Uninstalling and reinstalling the app causes loss of accounts without easy recovery or clear instructions, leading to account lockout.
App crashes or refuses to open after device or password changes, blocking access to critical services.

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User Reviews

Recent rating average: 3.50

All time rating average: 2.89

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37% (26)

Date	Author	Comment
2026-06-01	*****	A recent upgrade has made the app slow to display for approval, by the time it's approved screen has been approved.. its time out at the client side. please fix it. thanks
A recent upgrade has made the app slow to display for approval, by the time it's approved screen has been approved.. its time out at the client side. please fix it. thanks
2026-05-21	Pr*****	good
good
2026-05-13	Ku*****	Works great, just as any other 2FA app.
Works great, just as any other 2FA app.
2026-05-12	VI*****	I m not able to connect my mobile device since 2 weeks for bank of india idam two step authentication error something went wrong trust anchor for certification path not found
I m not able to connect my mobile device since 2 weeks for bank of india idam two step authentication error something went wrong trust anchor for certification path not found
2026-04-23	Ve*****	This doesn't work!
This doesn't work!
2026-04-20	Al*****	IBM® Verify is a unified, identity‑first platform that secures both human and non‑human identities across web, mobile and hybrid enterprise environments. It delivers end‑to‑end IAM security including authentication, adaptive risk evaluation, lifecycle governance, delegation, consent and continuous audit.
IBM® Verify is a unified, identity‑first platform that secures both human and non‑human identities across web, mobile and hybrid enterprise environments. It delivers end‑to‑end IAM security including authentication, adaptive risk evaluation, lifecycle governance, delegation, consent and continuous audit.
2026-04-11	Sw*****	I am not able to scan QR code. Can you please help me How to login to the desk. It is showing something went wrong everytime After restarting the application but again no use . Should I get any help from you please provide some help I will be very thankful to you if you respond and solve my query . I will be very thankful to you if you solve my problem . Thank you team........
I am not able to scan QR code. Can you please help me How to login to the desk. It is showing something went wrong everytime After restarting the application but again no use . Should I get any help from you please provide some help I will be very thankful to you if you respond and solve my query . I will be very thankful to you if you solve my problem . Thank you team........
2026-03-19	si*****	excellent
excellent
2026-03-17	Sh*****	not working properly
not working properly
2026-03-10	Ha*****	bad
bad