Reviews of IBM Verify

By: International Business Machines Corp. App

List of user reviews and ratings for IBM Verify

Total ratings

2.82 (Rating count: 1,055)

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Review summary

Multiple users face critical issues with IBM Security Verify app including failure to scan QR codes due to poor camera focus, frequent error messages blocking setup and login, lack of reliable push notifications, and problems recovering accounts after uninstall or device change. However, once set up, many find it smooth and reliable with functional TOTP and biometric options. The app needs significant improvements in QR scanning, error handling, notification delivery, and account recovery support to meet user expectations.

Pros

The app works smoothly after initial setup and rarely fails during regular use.
Time-based one-time passwords (TOTP) function correctly once configured.
Provides biometric authentication options like fingerprint or Touch ID, although sometimes buggy.
Helpful support response was received in at least one case for account recovery.

Cons

App frequently shows error messages like "Can't play this video" or "Oops, something went wrong," preventing setup or login.
QR code scanning feature is unreliable due to poor autofocus and lack of manual focus controls.
App lacks push notifications or fails to show notification permissions, leading to missed login alerts.
Uninstalling and reinstalling the app causes loss of accounts without easy recovery or clear instructions, leading to account lockout.
App crashes or refuses to open after device or password changes, blocking access to critical services.

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User Reviews

Recent rating average: 1.30

All time rating average: 2.82

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42% (38)

Date	Author	Comment
2026-08-15	Ah*****	Why are you updating the UI? The approve and reject buttons are very annoying. Because it is too small and very useless
Why are you updating the UI? The approve and reject buttons are very annoying. Because it is too small and very useless
2026-08-14	Ce*****	cant scan qr code anymore. whats the use of scanner?
cant scan qr code anymore. whats the use of scanner?
2026-08-13	Ri*****	The most recent update has ruined this app. It used to go direct to the account to authenticate from the notification. Now it goes to the account list and you have to find the Pending one. It is also slower than before, and some systems time out before I get to the approval step. Please revert.
The most recent update has ruined this app. It used to go direct to the account to authenticate from the notification. Now it goes to the account list and you have to find the Pending one. It is also slower than before, and some systems time out before I get to the approval step. Please revert.
2026-08-13	Ab*****	new UI but not responsive. gimme previous version back
new UI but not responsive. gimme previous version back
2026-08-13	Na*****	Facing issues since last update
Facing issues since last update
2026-08-13	Ju*****	After the latest update, the button to scan for 2FA authentication is missing. I only see the scan QR code button to add new accounts. it doesn't authenticate me anymore. it was working last week before the update.
After the latest update, the button to scan for 2FA authentication is missing. I only see the scan QR code button to add new accounts. it doesn't authenticate me anymore. it was working last week before the update.
2026-08-13	mu*****	new version 3.1.1 is working while QR code scanning
new version 3.1.1 is working while QR code scanning
2026-08-13	Ja*****	terrible ui update. it was much better before the update
terrible ui update. it was much better before the update
2026-08-13	Da*****	Time based OTP broken since last update.
Time based OTP broken since last update.
2026-08-13	An*****	the new version is slower. and take more step just to approve the request. (before clicking notification can directly goes to approval page. now it goes to homepage, and need to click the request again)
the new version is slower. and take more step just to approve the request. (before clicking notification can directly goes to approval page. now it goes to homepage, and need to click the request again)